‘LIFE IS FOR SHARING’ — THIS IS WHO WE ARE, AND THIS IS WHAT WE STAND FOR. WE WILL NOT STAND FOR HATE OR ISOLATIONISM. INSTEAD, OUR NETWORKS CREATE CONNECTIONS BETWEEN PEOPLE. THEY OVERCOME BOUNDARIES. TIMOTHEUS HÖTTGES CHIEF EXECUTIVE OFFICER (CEO) DEUTSCHE TELEKOM AG
2 F O R E W O R D Dear reaDers, 2016 was a successful year for Deutsche Telekom. We continued to invest heavily and, once again, have grown strongly. At the same time, we maintain our ambition to be the lead- ing telecommunications provider in Europe. This also applies to our role as a responsible company. In geopolitical terms, 2016 was full of turmoil and unrest. A year of iso- lationism in which all too many em- phasized that what separates people from each other and not what unites them. I believe this development is wrong, in principle, given the many global challenges we are all facing: be it climate change, the global pros- perity gap, the refugee crisis or cy- ber security. I am convinced that these chal- lenges can only be resolved through mutual cooperation. Our corporate actions are based on this principle: “Life is for sharing” — this is who we are, and this is what we stand for. We will not stand for hate or isolation- ism. Instead, our networks create connections between people. They overcome boundaries. They pro- mote sharing. And they contribute to the creation of communities. In 2016, there were some positive signals for cross-border coopera- tion: on January 1, 2016, the United Nations’ 17 Sustainable Develop- ment Goals (SDGs) came into force. In November, the climate conference in Marrakesh ratified the two-degree target the international community agreed upon a year earlier in Paris. Just like with many other challenges, it is important that everyone works together to achieve these ambitious goals: politics, civil society and economy.
F O R E W O R D 3 I firmly believe that digitization pro- vides an effective tool to reach our common goals. It offers new oppor- tunities to shape our coexistence on this planet. After all, digital tech- nologies are based on the idea that boundaries can be overcome. And they are key for sustainable devel- opment. They can contribute, for instance, toward reducing green- house gases, conserving resources and improving health care. Just one example: due to improved capacity utilization, our highly secure and en- ergy-efficient data centers require less hardware and up to 80 percent less energy than would be needed if customers operated this infrastruc- ture individually. But digitization goes hand in hand with data protection and security. We are especially committed to this area as we are developing solutions for secure e-mail traffic, protection against espionage for smartphones, solutions against cyber attacks or educating about risks and protec- tion options. Already, many of our products, ser- vices and activities contribute to greater sustainability. We are ac- counting for this process with our CR Report (www.cr-report.telekom. com). And we demonstrate specific progress made in reaching our sus- tainability targets. Timotheus Höttges, Chief Executive Officer (CEO) Deutsche Telekom AG Our philosophy: as a leading tele- communications provider, we take our social responsibility seriously — today more than ever. With this in mind, I would like to emphasize our commitment to the principles of the United Nations Global Compact and the German Sustainability Code. Timotheus Höttges Chief Executive Officer (CEO) Deutsche Telekom AG
4 Creating aCCess
5 eing a part of it is everything. This also applies to our digital future. Digitization impacts all areas of life as well as human interaction. Those who have access to a high-performance B network and are able to use digital media with confidence will benefit from growth and prosperity. Those who don’t run the risk of becoming obsolete. But we as a society cannot afford to exclude people.
6 C R E A T I N G A C C E S S We want as many people as possible to benefit from digital advancement — whether they live in a metropolis with millions of people or in a remote rural area. Every year in Germany alone, we invest about four billion euros in expanding our network infrastructure, more than any of our competitors. However, technical access does not suffice to allow all people to participate equally in the knowledge and information society. It is also important for peo- ple to know how to use these digital media securely, competently and responsibly. This is why we strive to increase media competency — and employ the highest security and data protection standards. Full Speed Ahead in Network Build-Out We are rolling up our sleeves and getting to work on network expansion. We already operate the largest fiber-optic network in Europe with more than 400,000 kilome- ters. And we will be adding around another 30,000 kilometers year by year. This would be enough to span the distance from Ger- many to Australia — and back. In the mobile network, some 84 percent of the population in our European markets is already using the fast LTE standard. In Germany this figure was even higher in 2016, at 92 percent, and will climb to 95 percent by the end of 2018.
C R E A T I N G A C C E S S 7 More Performance in the Pan-European Network Short Distances for Data Protection Our network is evolving quickly — and it’s continuing to converge into a pan-European infrastructure. That’s good for our national companies in Europe: in the past they operated their own network infrastructures and independently developed services for their customers. As a result, our customers in one country were already able to use a Deutsche Telekom service that was not yet available in a neighboring country. Thanks to our pan- European network, we can now provide new services to all European countries at the same time, with our national companies adapting them perfectly to their customers’ needs. This allows us to create innovative offers for our entire European footprint. Media Skills for Young and Old Media literacy is the key to our knowl- edge and information society. Our “Teachtoday — Media, sure! But secure.” initiative is aimed at promoting secure and competent media usage by children and young people. The www.teachtoday.de Internet portal provides concrete, tailored offers for many everyday situations for young and old alike. We developed the children’s media magazine SCROLLER especially for children aged nine to twelve. “Teachtoday — Media, sure! But secure.” illustrates our responsibility even beyond national borders, as the portal is available in English, Romanian, Polish and Croatian. We promote media literacy in other projects as well. For example, we support the Digital Neighborhood project organized by the German “Deutschland sicher im Netz” association. Anyone can register with the association to receive free training to become a volunteer se- curity and Internet trainer and help their neighbors or friends browse the net safely and securely. What’s more, we are a partner of the Golden Internet Prize, which commends people over 60 years of age who are skilled Internet users and support others who are only just com- mencing their journey in the online world. We don’t merely want to offer our custom- ers technical access to the Internet; rather we do everything possible to ensure that their personal data are safe. This is why we have called for an “Internet of short distances” for some time now, ensuring a direct path from the sender to the re- cipient when transferring data, without any detours through other jurisdictions. For this reason, many services for our customers come directly from our own House of Clouds at our data center in Biere in the state of Saxony-Anhalt. This data center sets the bar in terms of secu- rity, reliability and sustainability. We also provide information and education so that everyone can protect themselves ef- fectively from the dangers on the net, for example, with our www.sicherdigital.de information portal in Germany or the Connected Kids school project in Austria. New Paths in Healthcare New social challenges require new answers. Digitization can help us find these answers. In patient care, for ex- ample, we offer hospital and clinic operators the com- prehensive hospital information system iMedOne®. This system helps physicians and nursing staff improve pa- tient care and make processes more efficient — includ- ing mobile services. Certain model projects even allow chronically ill people to measure and record their vital data such as their blood glucose level and blood pres- sure themselves. The data are then directly transmitted to the physician via smartphone or tablet. This saves pa- tients many visits to the doctor’s office, which is a great advantage especially if they live far away from the doctor or are not mobile due to their illness.
8 ConneCting people
9 ur network connects people. It creates access to knowledge and education and brings us all closer O together, no matter where in the world we happen to be. It creates communities of individuals who are interested in the same things. And it lets us relate to those who are different from us yet share the same hopes and dreams. Our network allows us to transcend borders — and build bridges instead of walls.
10 C O N N E C T I N G P E O P L E With our products we enable people worldwide to join com- munities without being confined to borders. We also benefit within our company when we transcend borders, whether they are between departments, countries or merely in our heads. The diversity of our employees enriches us. And we know that big tasks can only be managed when we work together. That is why we believe in collaboration for finding answers to new challenges in society. “Life is for sharing. ” Finding Solutions Together A fast text message in the family chat- room letting everyone know all is well. An online appeal for donations at a site followed by millions of people. One in- dividual’s idea that turns into a mass movement thanks to social media. Life is for sharing. At its core, the Deutsche Telekom brand stands for everything that brings people together, not what separates them. That’s why we convey our stance in our customer communica- tion too. In 2016, for example, we voiced our support for Europe during the Brexit debate with our “We connect people in Europe” TV campaign. And in 2017 we demonstrated our support for lifestyle diversity with our “For people who know they’re family” campaign. We work with about 30,000 suppliers in 80 countries around the globe. Our goal is to ensure that basic human rights are always respected and environmental pollution is avoided in our supply chain. We use various tools to en- sure humane working conditions and effective environ- mental protection among suppliers and manufacturers. For example, the issue of sustainability has a 10 percent weighting in our invitations to bid. Our multiple-step sup- plier selection process combines a partnership-based approach with supplier audits. In our development pro- gram for strategically important suppliers, we look for solutions for better working conditions as well as health and environmental protection. We were able to achieve a reduction of working hours from 68 to 48 per week for one supplier, for example, and help decrease absentee- ism by 48 percent for another supplier. Everyone ben- efits from this, because better working conditions have a positive impact on employee motivation. And this, in turn, improves the suppliers’ productivity as well as the quality of our products.
C O N N E C T I N G P E O P L E 11 Helping Where It Matters Most When the streams of refugees entered Europe in the fall of 2015, it was clear to us that we had to do something. Among other things, we equipped refugee reception centers with free Wi-Fi and set up an online information portal so that people could remain in touch with their fami- ly and friends and familiarize themselves with their new surroundings. We also provided assistance directly at the refugee routes and gave the Greek coast guard technical support when rescuing refugees from the open waters. After providing initial support, the next step is to integrate refugees into the labor market. Work has a lot to do with dignity and creates a sense of normalcy for people whose everyday lives have lost any normalcy they had. It is in part for this reason that we founded the “Internship PLUS di- rect entry” initiative together with the Deutsche Post DHL Group and Henkel. In this program a six-month orientation phase is followed by a two-year employment contract, which allows the person to gradually assume more re- sponsibility and increase his or her prospects in the labor market. Equal Opportunities for All We don’t tolerate ostracism or discrimination but pro- mote openness, tolerance and diversity at our company. All employees should have the same opportunities — regardless of their gender, age, sexual identity, medical requirements, ethnic origin, religion or ideology. We also contribute to this vision with our work-life balance offers as well as our work models tailored to the differ- ent phases of life. Flexible part-time work, mobile work, or sabbaticals are used by both men and women alike — and increasingly also by members of management. We also offer prospects for people who elsewhere often fall through the system, such as an entry-level training scheme for socially and educationally disadvantaged youths or part-time training for single parents. In Germany we have been employing significantly more disabled persons than mandated by law for many years. We also promote diversity through cross-border and cross- hierarchy cooperation between our departments and national companies. Creating New Ways of Working Digitization is changing our working world at breathtaking speed. It allows us to work together flexibly and in changing, project-based configurations regardless of where we are. We want to demonstrate the advantages of this change to our em- ployees. That is why we promote virtual collaboration and new ways of working. One way we do this is with the Magenta MOOC, a digital learning platform where we can develop new ideas together worldwide. But we aren’t only creating new virtual places for collaboration; we’re also adapting our actual office spaces to the new world of work through our Future Work program. To this end, we are tearing down walls, both literally and figuratively, and creating bright open office areas that help people relate to each other. That’s how we give new ideas room to flourish. “The sooner a company recognizes and addresses the topic of digitization, the better prepared it will be for the changes to come and the more able to shape the future for the company and its employees.” Christian P. Illek, Member of the Board of Management Deutsche Telekom AG for Human Resources www.cr-report.telekom.com/age
12 A C T R E S P O N S I B L Y . E N A B L E S U S T A I N A B I L I T Y . ValUes anD prinCiples Our values and principles are firmly entrenched in our company. The following documents and commitments publicly attest to this: Code of Conduct Our Code of Conduct is the framework for guiding the behavior of all people in the Deutsche Telekom Group. It unites our compliance with laws and regulations with our requirements for ethical behavior. CR Approach, Mission and Guideline We aim to be the leading telecommunications pro- vider in Europe. This corporate vision is the basis for our approach as a responsible company (CR approach) and our CR mission of “Act responsibly. Enable sustainability.” The cornerstones of our sustainability management activities are formally mandated by our CR Policy for all Group units. The Deutsche Telekom Social Charter The Social Charter is our “basic law” ensuring responsible practices. It stipu- the working conditions and so- lates cial stan-dards for our products and services and applies to all our employees, investors, customers and suppliers.
Our Guiding Principles We have formulated five guiding principles for our conduct at Deutsche Telekom. They represent our values and what we believe in. Diversity Charter We signed the Diversity Charter in 2006. As a member of this corporate initiative, we are dedicated to the goal of promoting and using diversity within and outside of our company. UN Global Compact As a signatory of the UN Global Compact, we are committed to honoring and promoting the ten prin- ciples related to protecting human rights, compliance with employment, social and environmental stand- ards, and the fight against corruption. Code of Responsible Conduct for Business We were among the first to sign the German Code of Responsible Conduct for Business, which was presented to the public in November 2010. With this we are making an express com- mitment to responsible corporate governance in line with the principles of the social market economy, to fair competition, cooperation with employee representatives, business excellence and sustainability. 13 Sustainability Code The German Sustainability Code was en- acted by the federal government’s Council for Sustainable Development in order to make corporate sustainability efforts more transparent and comparable. Deutsche Telekom was one of the first companies to accede to the Sustainability Code. UN Sustainable Development Goals (SDGs) We support the United Nations’ 17 Sustainable Development Goals (SDGs). Diversity Policy We have had our own Di- versity Policy since 2004, which applies as a bind- ing basis throughout the Group. With this policy we foster and demand per- sonnel and cultural diver- sity at our company. Charter of Digital Networking Renowned German and interna- tional companies, associations and scientific institutions have joined the initiative. Our goal is to create a common understanding for the path toward a digital society. Transparent and Verifiable Our commitment to sustainability and corporate responsibility are at the same time a commitment to transparency. We have been regularly reporting on our sustainability activities for 20 years, always factoring in our stakeholders’ expectations. Key topics in our annual Corporate Responsibility Report are also reviewed externally. www.cr-report.telekom.com Our dedication is paying off and is acknowledged by financial analysts. In 2016 we once again qualified for the renowned “Dow Jones Sustainability the “Dow Jones Index World” and Sustainability (DJSI). Only the top companies in a sector are included in the indexes and thus recommended to socially responsible investors and fund managers as top investments. Index Europe”
14 proteCting the Climate
15 an-made climate change is real. One thing is perfectly clear: in order to protect the environment, we have to start with ourselves. That is why Deutsche Telekom M is working on reducing our own greenhouse gas emissions, for example, with highly energy-efficient data centers. But more is needed for a sustainable, low-carbon future, and digitization will play a key role in this goal. Intelligent, connected technology can help save energy worldwide on a large scale.
16 P R O T E C T I N G T H E C L I M A T E We want to make an effective contribution to climate protection. To this end, we are investing in measures that decrease our ecological footprint. But that’s not all. We can achieve a lot more in terms of climate pro- tection by helping our customers reduce their CO2 emissions as well. One way we can do this is with our cloud solutions, with which a midsize company can decrease its CO2 emissions by an average of 21 metric tons per year. Increased Performance — Reduced Emissions Information and telecommunication tech- nology can help protect the environment. How? For one thing, by making process- es more efficient through the use of new applications industrial sector, thereby saving energy. But this requires transmitting and processing increasingly more data — and operating the necessary network infrastructure for this consumes energy as well. the in We are investing in state-of-the-art, highly efficient technology so as not to boost energy consumption due to the growing data volumes. Among other things, we will soon only be transmitting informa- tion in small data packets with the help of the Internet Protocol (IP). The pack- ets arrive at their destination faster and with less power consumption. We also consolidate our data centers at only a few locations and invest in intelligent cooling technology and efficient com- puter architecture. We built one of the most efficient data centers in Biere, Saxony-Anhalt in 2014. It was awarded the respected LEED Gold sustainability certification (Leadership in Energy and Environmental Design), which only a few data centers worldwide can boast. In Biere we are currently increasing ca- pacity again due to high demand — from 20,000 to an expected 50,000 servers by 2018. And what is the result of these comprehensive measures? The total amount of our data centers’ CO2 emis- sions is decreasing slightly — despite increasing data volumes.
P R O T E C T I N G T H E C L I M A T E 17 Low-Emission Traveling Be it for customer visits or maintenance activities, our employees are on the road a lot. We want them to en- gage in low-emission traveling to the greatest extent pos- sible. That is why we again lowered our CO2 emission target for our company and service vehicles in 2016. By 2020 the emissions of all newly purchased passen- ger cars should only average 95 g CO2/km in Germany. We are also trying out alternative drive systems, such as electric cars. For short distances, we offer shuttle ser- vices or loaner bicycles at some locations. Additionally, our employees in Germany can use the salary sacrificing scheme to get a bicycle or e-bike at reduced cost. Even better: we are increasingly staying put — thanks to envi- ronmentally friendly video conferences. Praise for Performance and Transparency in Climate Protection Ultimately, our company’s value also depends on how the financial markets assess our performance. Analysts compile comparative lists and award points, among other things for sustainability. We provide them with the required information for this. CDP publishes an impor- tant international score list. CDP honors companies that report on their greenhouse gas emissions in an espe- cially transparent and comprehensive manner and that have implemented a good strategy to decrease their emissions. We have been publishing our CO2 emissions information since 2003. In addition to direct emissions, such as those caused by our vehicle fleet, we have also been reporting our indirect emissions for some years now, such as those generated by our suppliers and customers. We qualified for the CDP A-List for the first time in 2016 — as only one of eight telecommunications companies worldwide.
18 P R O T E C T I N G T H E C L I M A T E Solutions for a Better World The social and ecological benefits of information and communication tech- nologies are many. These technologies help save energy, bring doctors into pa- tients’ living rooms via video conference and enable the industrial sector to ren- der their logistics more environmentally friendly. We started analyzing our port- folio based on sustainability aspects in 2014. The results of the 2016 analysis: in the spring we generated 39 percent of our revenue with products and services that feature sustainability benefits and make a positive contribution to sustain- able development. Sustainable Benefits of Selected Products 21 metric tons less CO2 emissions per year thanks to cloud solutions for SMEs 1.8 kilos less material consumption per TV user through virtual set-top boxes An estimated 3.8 million fewer sick days between 2015 and 2020 because digital work from home eliminates stressful commutes
P R O T E C T I N G T H E C L I M A T E 19 Also our national companies are commit- ted to recycle valuable raw materials from cell phones. In the USA for example, all mobile customers can hand in their old cell phones, batteries, accessories, tab- lets and laptop computers — regardless of brand, model or manufacturer. 87 per- cent of the collected devices are reused or resold. The rest are properly recycled. What Should I Do with My Old Cell Phone? On average, German consumers replace their cell phone every one to two years. Many of them simply place their old de- vice in a drawer, which is where a lot of valuable raw materials such as gold, sil- ver, platinum or tantalum lie dormant and unused. It would be much better to return the used device so that it can be prop- erly recycled. In Germany this is possible at numerous collection points operated by Deutsche Telekom’s cell phone col- lection center. The German environmen- tal organization Deutsche Umwelthilfe (DUH) has been our partner for collecting used cell phones for 13 years. To date we have been able to collect more than two million old devices through our joint col- lection system. We donate the proceeds to projects that support the environment, education and health. Living a Greener Life We help our customers live more sustainably with our products and services. The “Tips and Trends” page on our Group website www.telekom.com contains numerous suggestions on how to con- sume less electricity, save paper and avoid travel. Our “free We Care” app offers entertaining ideas for more sustainable daily activities, such as “green surfing”. And did you know that almost all fixed-net- work devices that we sell in Germany have the Blue Angel eco label? That makes it easy to make a sustainable purchasing decision.
20 shaping the fUtUre
21 W e are living in exciting, fast-moving times. Digitization is fundamentally changing our everyday lives, and its development is only in its infancy. Rapid tech- nological advancement is continuously opening new fields of application which yesterday still sounded like science fiction. Take the “baby monitor” for bees, for example. It uses state-of- the-art technology to let beekeepers know how their bee colonies are doing. However, with the high rate of change it’s important not to lose sight of the possible consequences of digitiza- tion. But if we cooperate closely — civil society, politics, business and academia — we will be properly armed for the future.
22 S H A P I N G T H E F U T U R E Polite restraint is a thing of the past. It’s time to take a stand and shape the future together. That is why we are launching many future projects, for example, in medical technology or urban development. As experts in digi- tal communication, we are bringing various players on board with whom we are working together on the solu- tions of tomorrow. As a sign of this approach, we have turned our Group website www.telekom.com into a platform for open dialog. Discussing Digital Responsibility Playing Against Dementia Every 3.2 seconds, someone in the world becomes ill with dementia. The disease adversely affects not only the memory but spatial orientation as well. This is where our cell phone game “Sea Hero Quest” comes in. It collects anonymous data about the players’ orientation patterns, which are analyzed by scientists. More than 2.5 million players have already participated in the game. This is the first time that comprehensive baseline data on spatial orientation are available for men and women of all age groups from different regions across the globe. The initial results suggest that the regions of the brain that support spatial orientation processes might be more susceptible to dementia than areas that are responsible for memory. It could hence be possible to diagnose de- mentia in patients long before memory problems occur — and to develop new processes for timely detection and treatment of early-stage dementia. The initiative is considered as the most comprehensive dementia research study in the world. Digitization is not a question of fate for us. It is a task in which we are called on to take an active, shaping role. Opportuni- ties and risks must be openly addressed. To promote dialog within society, we set up the Digital Responsibility platform on our website www.telekom.com. The offer was awarded the German PR prize in 2017. But neither a company, nor an institution nor a government can mandate digital re- sponsibility by itself. We can only work on this together. That’s why we are commit- ted to the Charter of Digital Networking as well as to other alliances and partner- ships. Our CR Report not only describes our ecological and social commitment but also seeks out dialog with our readers. You can give feedback directly in the on- line report. Deutsche Telekom experts are available to respond to your questions and comments.
S H A P I N G T H E F U T U R E 23 Welcome to the Smart City Almost 60 percent of the entire world’s population lives in cities today. And this figure is climbing. Every week, some 1.3 million people are moving from rural areas to cities across the globe. But more people means more traffic, more garbage and a higher demand for energy and potable water. It is therefore crucial for urban living to become more sustainable. We work to support cities with innovative, digital solutions. To this end, we are im- plementing numerous Smart City projects. In Hamburg, for example, we are involved in the “my SMARTLife” EU project. Core issues include the mobility of the future and smart parking systems, as well as public safety. In- telligent street lighting is another element of the project. The Macedonian capital of Skopje is a shining exam- ple of this application. There energy-saving LED lamps react to the intensity of the ambient light. The street lamps automatically become brighter when a pedes- trian nears. This has resulted in up to 60 percent savings in energy costs. Intelligent Machines Assist with Climate Protection Our machines are becoming increasingly intelligent, which saves time and resources and even helps protect the climate. In the agricultural industry alone, it will be possible to save around two billion metric tons of CO2 emissions by the year 2030 thanks to the use of ICT. The SMARTer2030 study by the Global e-Sustainability Initiative (GeSI) confirms these numbers. With the help of intelligent agricultural machinery, farmers can op- timize the use of fertilizer, seeds or machines, thereby conserving valuable resources. Direct machine-to-ma- chine (M2M) communication has great potential in other industries as well. At the Port of Hamburg, for example, traffic is running smoothly thanks to M2M, which saves time and emissions. Development is advancing in giant strides. The new Narrowband Internet of Things (NB-IoT) wireless technology will play a major role in the future. This technology consumes very little energy. We were a leading participant in the development of a uniform standard for this technology. 5G: the Network Revolution Our industry is already thinking about applications that aren’t even possible yet according to the current state of technol- ogy. Another network revolution is immi- nent. That’s why our industry is currently debating a new standard: 5G. All in all, 5G will provide up to 1,000 times high- er capacity, ten times better speeds, ten times faster response time and 1.5 times better mobility compared to conven- tional technologies. This is giving rise to entirely new prospects: for new applica- tion areas, for new business models and, last but not least, for new jobs. We have already taken the first steps on the road to 5G: at the Mobile World Congress in Barcelona in spring 2016, we presented the first fully functional model of a 5G network worldwide. Combating Bee Mortality with the Internet of Things The new NB-IoT (Narrowband Internet of Things) technology can even help protect bees. Without bees, fruits and vegetables would become luxury items because bees pollinate about 80 percent of our crops and wild plants. But these all-important insects are endangered. According to figures from the German Beekeepers’ Association, the number of bee colonies in Germany alone has fallen from 2.5 million in 1952 to less than one million today. The Internet of Things can help here as well. Much like a baby moni- tor for bees, the NB-IoT technology trans- mits the temperature, relative humidity, weight of the beehives and background noise. These data permit beekeepers to find out how the bees are doing and to intervene in a timely manner should there be illnesses.
Disclaimer, Publishing Information and Contact Deutsche Telekom AG Friedrich-Ebert-Allee 140 53113 Bonn, Germany Bonn District Court: HRB 6794 Registered office: Bonn VAT ID No.: DE 123475223 Tel: +49 (0) 228-181-0 E-mail for administration purposes: firstname.lastname@example.org Supervisory authority: Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railway Tulpenfeld 4 53113 Bonn, Germany Authorized representatives: Timotheus Höttges Reinhard Clemens Niek Jan van Damme Thomas Dannenfeldt Srini Gopalan Dr. Christian P. Illek Dr. Thomas Kremer Claudia Nemat Responsible: Birgit Klesper Senior Vice President Group Corporate Responsibility Friedrich-Ebert-Allee 140 53113 Bonn, Germany Concept/Editorial input/Design: Deutsche Telekom AG Stakeholder Reporting GmbH Désirée Denner Photos: Frank Bauer (pages 4, 5, 8, 9, 14, 15, 20, 21) This CR broschure is published in German and English. The German version is legally binding. May 2017 This brochure contains forward-looking statements that reflect the current views of Deutsche Telekom management with respect to future events. They are generally identified by the words “expect”, “anticipate”, “believe”, “intend”, “estimate”, “aim”, “goal”, “plan”, “will”, “seek”, “outlook”, or similar expressions and include generally any information that relates to expectations or targets for revenue, adjusted EBITDA, or other performance meas- ures. Forward-looking statements are based on current plans, estimates, and projections. You should consider them with caution. Such statements are subject to risks and uncertainties, most of which are difficult to predict and are generally beyond Deutsche Telekom’s control. They include, for instance, the progress of Deutsche Telekom’s workforce reduction initiative and the impact of other significant strategic or business initiatives, includ- ing acquisitions, dispositions, and business combinations. In addition, regulatory rulings, stronger than expected competition, technological change, litigation, and regulatory developments, among other factors, may have a material adverse effect on costs and revenue development. If these or other risks and uncertainties materialize, or if the assumptions underlying any of these statements prove incorrect, Deutsche Telekom’s actual results may be materially different from those expressed or implied by such statements. Deutsche Telekom can offer no assurance that its expectations or targets will be achieved. Without prejudice to existing obligations under capital market law, Deutsche Telekom does not assume any obligation to update forward-looking statements to account for new information or future events or anything else.