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ePaper created 2012-05-15, 11:59:32 | version 1.23.5
59 Competitive workforceHR Big 4 and Group strategy Service culture Talent agenda HR@2012 Further significant improvement of internal HR customer satisfaction. Strengthening the HR Business Partner role. International harmonization, including in HR development. Group-wide HR product portfolio and new IT infrastructure for greater customer satisfaction and efficiency. Satisfaction of executives with HR: increased in Germany and at international level. Development 2008 to 2011. Survey among more than 14,000 executives in 33 countries. 0 2 4 6 8 10 Germany International Group (total) 6.1 6.6 7.16.9 6.3 7.0 6.5 6.9 2008 2009 2010 2011 Our target: Service Excellence 8.0 *Level unchanged for 2011, as many new international units were included in the survey for the first time. The level for the overall Group did not improve due to the increased number of survey participants with an average value of 6.5. Satisfaction of employees with HR. Development 2008 to 2011. Survey among more than 50,000 employees in 33 countries. 0 2 4 6 8 10 6.0 6.2 6.66.26.46.1 6.9 6.7 2008 2009 2010 2011 Our target: Service Excellence 8.0 Germany International Group (total)
