24 Interim Group management report thousands EUROPE, TOTALa GREECE ROMANIA HUNGARY POLAND CZECH REPUBLIC CROATIA NETHERLANDS SLOVAKIA AUSTRIA OTHER b Mobile customers Fixed-network lines Of which: IP-based Retail broadband lines Television (IPTV, satellite, cable) Unbundled local loop lines (ULLs)/wholesale PSTN Wholesale bundled lines Wholesale unbundled lines Mobile customers Fixed-network lines Broadband lines Mobile customers Fixed-network lines Broadband lines Mobile customers Fixed-network lines Broadband lines Mobile customers Mobile customers Fixed-network lines Broadband lines Mobile customers Fixed-network lines Broadband lines Mobile customers Mobile customers Fixed-network lines Broadband lines Mobile customers Mobile customers Fixed-network lines Broadband lines Sept. 30, 2014 June 30, 2014 56,087 56,485 9,073 3,169 4,880 3,670 2,323 154 136 7,336 2,645 1,357 5,945 2,272 1,196 4,933 1,611 953 15,728 5,993 132 132 2,332 1,094 683 3,964 2,228 898 546 4,022 3,604 421 303 9,172 2,934 4,849 3,619 2,328 156 127 7,398 2,675 1,333 6,046 2,308 1,200 4,898 1,611 944 15,675 5,946 130 132 2,308 1,114 680 4,277 2,237 908 540 4,118 3,582 425 302 Change Sept. 30, 2014/ June 30, 2014 % (0.7) % (1.1) % 8.0 % 0.6 % 1.4 % (0.2) % (1.3) % 7.1 % (0.8) % (1.1) % 1.8 % (1.7) % (1.6) % (0.3) % 0.7 % – 1.0 % 0.3 % 0.8 % 1.5 % – 1.0 % (1.8) % 0.4 % (7.3) % (0.4) % (1.1) % 1.1 % (2.3) % 0.6 % (0.9) % 0.3 % Change Sept. 30, 2014/ Dec. 31, 2013 % (1.0) % (2.3) % 28.2 % 2.9 % 4.8 % 4.2 % 2.7 % 34.7 % (1.9) % (3.7) % 5.5 % (3.4) % (4.1) % 0.3 % 0.9 % 0.9 % 3.4 % 1.1 % 2.8 % 2.3 % 2.3 % 1.3 % (3.4) % 1.9 % (10.7) % (1.5) % (2.6) % 4.8 % (1.7) % (1.8) % 7.9 % 10.6 % Change Sept. 30, 2014/ Sept. 30, 2013 % (1.3) % (3.1) % 40.3 % 4.2 % 8.0 % 5.1 % 1.3 % 49.5 % (2.8) % (5.3) % 6.9 % (2.9) % (4.7) % 1.8 % 1.6 % 0.9 % 5.2 % 0.4 % 4.5 % 3.9 % 3.9 % (2.5) % (5.4) % 2.4 % (12.6) % (1.5) % (2.3) % 6.8 % (0.5) % (1.6) % 9.4 % 12.6 % Sept. 30, 2013 56,825 9,362 2,258 4,682 3,398 2,211 152 91 7,550 2,794 1,270 6,125 2,385 1,175 4,853 1,597 906 15,667 5,733 127 127 2,392 1,156 667 4,534 2,263 919 511 4,044 3,663 385 269 Dec. 31, 2013 56,679 9,284 2,472 4,744 3,503 2,230 150 101 7,477 2,746 1,286 6,153 2,369 1,193 4,887 1,596 922 15,563 5,831 129 129 2,303 1,133 670 4,441 2,262 922 521 4,091 3,671 390 274 a The fixed-network lines of our subsidiary Euronet Communications in the Netherlands have no longer been included in the Europe operating segment since January 2, 2014 following the sale of the shares held in the company. They have been eliminated from all historical customer figures to improve comparability. b Other: national companies of Albania, the F.Y.R.O. Macedonia, and Montenegro, as well as the lines of the GTS Central Europe group (since May 30, 2014). Total. As of September 30, 2014, there was a varied picture in the development in customer numbers in the markets of our Europe operating segment compared with the end of the prior year. Our telecommunications markets continued to come under pressure from ongoing intense competition; slight improvements in the economic situation in some countries of our operating segment had a positive impact. The number of mobile customers declined slightly compared with December 31, 2013. In broadband business, the positive trends of the previous quarters continued, in particular as a result of our strategy of continuously driving forward the roll-out of broadband technology. The number of retail broadband lines increased by 2.9 percent compared with the end of 2013. Products based on fiber-optic technology in particular are becoming increasingly popular with our customers. TV business also profited from this trend, growing 4.8 percent compared with December 31, 2013. The number of IP lines grew substantially by 28.2 per- cent compared with the end of 2013, mainly due to the successful migration of traditional PSTN lines to IP technology in many countries of our Europe operating segment and due to the inclusion of the GTS Central Europe group since May 30, 2014. Mobile communications. Mobile telephony and data services. As of September 30, 2014, we had some 56.1 million mobile customers in total, a slight decline of 1.0 percent compared with December 31, 2013. This is mainly attributable to the disposal of the Simpel brand and the customer relationships managed thereunder by our subsidiary in the Netherlands. Excluding this effect, the number of contract customers at segment level was up slightly against the end of the prior year. Although the number of competitors we face on the European markets is constantly growing, we can set ourselves apart from the competition as a quality provider and, in many countries, also as the provider with the best mobile network. As part of our network strategy, we promise our customers an even faster broad- band connection via mobile communications and systematically upgrade our networks with the 4G/LTE technology. And we are succeeding. Our LTE footprint now includes every mobile market in the countries of our operating segment except for Albania. The speed of our networks combined with the innovative bundled product offerings increased sales of mobile terminal equipment, especially smartphones and tablets. In view of the Business Customer area, our mobile networks constitute an identifiable competitive advantage. This is particularly clear in contract customer business: With some 25.3 million customers in total as of September 30, 2014, business Interim Group Report 9M 2014