1 EVERY SECOND Act responsibly. Enable sustainability.
02 Corporate Responsibility Deutsche Telekom — Insights May 2016
3 … we improve quality of life with the best network. Our network does more than just connect people. It makes our lives safer, promotes equal opportunities and helps reduce energy consumption and conserve resources. Keep reading to learn more about how we act responsibly and enable sustainability. Every second. EVERY SECOND... Every second 03
Corporate Responsibility Deutsche Telekom — Insights May 2016 With this publication, you are specifically asking people to engage in dialog about Deutsche Telekom's corporate responsibility. Why? Sharing thoughts and feelings with others is what people do — and our core busi- ness, digital communication, revolves around people. Digitization will change our society. We should talk about it so that we share responsibility for how we work, live and treat the environment. This publication gives people a reason to start. What needs to happen to keep Europe's industry a technological world leader? Availability and network speed need to be the main focal points. In 2015 the num- ber of high-speed broadband connections we provide in Germany grew in the double-digit range. We rely on connectivity combined with responsibility in these activities. More data shouldn't mean higher energy consumption and CO2 emis- sions, which is why the energy efficiency of our networks and data centers is so important. What does digitization mean to our society when it comes to jobs and social security systems? Initially, a lot of good. Digitization means new jobs that are more meaningful and involve less manual labor because it creates more flexibility. Many jobs, for example, can be done from anywhere on earth. But in the medium- to long-term we could see increasingly intelligent machines and robots taking over more jobs than are being created. Human labor will also play a lesser role when it comes to productivity. If that happens, we will need to think about our social systems. We shouldn't think of tools that today seem useless as automatically unviable in the future, for example, the concept behind having a universal basic income. THREE QUESTIONS TO TIMOTHEUS HÖTTGES 04 CHAIRMAN OF THE BOARD OF MANAGEMENT, DEUTSCHE TELEKOM
5 Contents Trust We do everything to provide our customers with a secure network. Three Questions to Timotheus Höttges Every Second Our Approach 08 04 03 06 16 26 Responsibility People are at the heart of everything we do. Innovation We have the solutions to the challenges of our times. CONTENTS 05
Corporate Responsibility Deutsche Telekom — Insights May 2016 6 OUR APPROACH 06
7 As a leading European provider of telecommunications services, we also want to be a pioneer in sustainability. We are committed to acting responsibly along our entire value chain and play an important role in solving today's ecological, eco- nomic and social challenges. Digitization is changing our society. We are supporting this change, simplifying and enriching people's lives. With smart products and services like smart home solutions, we help our customers reduce their energy consumption and conserve resources, all the while using the highest security standards to keep their data safe from unauthorized access. Everyone, regardless of age, background or education, should be able to partici- pate in digital society. Media literacy is key here, which is why we are involved in a variety of projects and initiatives that help children, young people, adults and seniors use new technologies safely and with confidence. We act responsibly at our company as well. Our highly efficient data centers, for example, help us reduce our electricity consumption and mitigate climate change. We act as partners in helping our suppliers become more sustainable and conduct thorough audits to make sure human rights are protected at their companies. Our employees are the key to our success. We give them numerous opportunities to contribute their personal skills, further develop their potential and balance their work and private life. This strengthens our reputation as a reliable employer and guarantees long-term competitiveness for our company. Keep on reading for more details or take a look at our online CR report at www.cr-report.telekom.com. Our approach ACT RESPONSIBLY. ENABLE SUSTAINABILITY. 07
8 TRUST Sarah Schuchardt works at the Deutsche Telekom Cyber Defense Center. She plays a key role in protecting the Deutsche Telekom network from unauthorized access. With her hard work she strengthens the trust customers have that their data is in good hands at Deutsche Telekom. Corporate Responsibility Deutsche Telekom — Insights May 2016 08
10 Corporate Responsibility Deutsche Telekom — Insights May 2016 11 cyber attacks. We keep our network safe.* EVERY SECOND
11 Searching the Network for Clues Early morning in Bonn. Sarah checks the “cyber defense wall.” Where did the last attacks on the Deutsche Telekom network happen? And then, there it is: an un- usual incident. Sarah and her colleagues' highest priority is keeping the Deutsche Telekom network safe. They quickly determine whether any damage has been done. Is there still time for the Cyber Defense Center team to stop the attack? Relevant data is collected, processed and appears on the screen within seconds — the team is working at full speed. A Passion for Programming Never boring — exactly how Sarah had always hoped her job would be. She even left her hometown Berlin to take on the challenge. Right after finishing her co- operative study program at Deutsche Telekom she received an offer to train as a cyber security professional. That makes her one of the ten selected few to enter the program for professionals each year. A stroke of luck for the passionate program- mer; data privacy and security skills are in high demand on the job market. Once she completes the program she will be one of few experts in the field; the program is still the only one of its kind in Germany. The Secret Weapon: Communication The stereotype that IT security experts like Sarah spend all their time sitting alone in front of a computer doesn't apply here. Communication is key to effective cyber defense. Sarah knows how important close collaboration is, whether within her own team, with partners, external companies or associations. Discussing the early morning attack with her colleagues brings fast results, as well: maybe the tool developed by another team can help identify the hackers? It works. At lunchtime the co-workers celebrate their success and then go back to tackle the next challenge. Sarah has found her place, and not only at work. Trust * Our Cyber Defense Center records more than 1 million cyber attacks on our networks every day. That‘s 11 attacks per second.
12 Corporate Responsibility Deutsche Telekom — Insights May 2016 SECURE & RESPONSIBLE We make no compromises when it comes to the security of our customers' data. Learn more about our solutions. 12
13 The Right Choice Our world is becoming increasingly digital. As everything becomes more connected, many areas of our lives are simplified and enriched — but no one wants to become completely transparent. Without effective data protection, new, illegal online activities will continue to endanger our digital society. Deutsche Telekom confronts this growing threat with a ten-point plan: We feel that data always needs to be transmitted online via a direct path from the sender to the recipient. We also see a need for improved transparency, clear responsibilities and additional expertise to guarantee protection of data and infrastructure. Our ten-point plan clarifies the measures needed for online security. Hackers from Among the Ranks Desperately seeking IT security experts! Although the danger of data theft, spying and cyber crime continues to grow, there are very few training courses or programs of study for defense and security experts. We have closed this gap with a two-and-a-half year part-time training course for cyber security professionals. Since 2014, we have been offering ten of our next-generation IT employees in Germany the chance to become a certified IT security expert (chamber of industry and commerce) after finishing their training. During the program they also have to place themselves in the role of a hacker and sneak their way into allegedly secure IT systems. The program has met with considerable interest; around 300 people applied for the program in 2015. The third generation of Deutsche Telekom cyber detectives will start their training in 2016. Trust
14 Jack and Jill Don‘t Surf Alone The worldwide web is full of content that is not appropriate for children. 14 percent of children between the ages of 6 and 13 have been confronted at least once with violence, pornography or extremism on the Net. But how can we protect our children from these dangers? The first step is definitely educating children about media to raise their awareness. We support parents and teachers do just that with our Teachtoday offers (see page 23). Technological solutions can help, too, which is why we placed special focus on children when developing our new family rate plan, Family Card Start. With our child protection options, parents can directly influence how their children use media, including blocking the Internet on mobile devices or setting specific time limits for selected websites. Shhhhh – Secret! “Can I read your e-mails?” No, of course not! No one wants their e-mails to be as easy to read as a post card. But protecting e-mails from unauthorized access can be difficult. People rarely use the solutions currently on the market because they are too complicated for everyday use. To change this, Deutsche Telekom and the Fraunhofer Institute for Secure Information Technology (SIT) will be offering a way to encrypt e-mails called “Volksverschlüsselung”, or “encryption for everybody,” as of mid-2016. All you have to do is install the software and enter simple, secure identification — free, easy and transparent. The solution guarantees that e-mails can only be read by the sender and the recipient. Corporate Responsibility Deutsche Telekom — Insights May 2016
15 Thumbs Up for Our Service Deutsche Telekom provides its customers with the best service, a fact that has even been confirmed by TÜV, a technical services provider. TÜV Rheinland conducts regular surveys using representative samples, asking customers about their experience. Customers rate reliability, friendliness and competence. The result: in 2015, we received a score of “good” for our service hotline, Telekom Shops and technical service for the third time in a row. A study conducted by market research firm Deutsches Institut für Service-Qualität (DISQ) also confirms that our em- ployees provide friendly, professional customer service; we were named the winner of the test in 2015 with a score of “good.” Our mobile telecommunications shops with their extensive cell-phone offers and well-organized sales floors received special mention. Making Things Happen Together Online security is important to everyone, middle sized and large companies alike. How- ever, our latest security report shows that almost 90 percent of all German companies are regularly faced with cyber attacks. We are collaborating worldwide with research institutes, industry partners and associations to counteract this and offer effective solutions. In collaboration with our partner AlienVault, for example, we developed two security solutions for middle sized companies . Cyber Threat Detector and Cyber Defense were presented for the first time at CeBIT in 2015. Middle sized companies can use the solutions to protect their network, IT systems and expertise from targeted hacker attacks in real time, in line with the motto “forewarned is forearmed.” 15 Trust
16 RESPONSIBILITY Digital life, learning, working — with people at the heart of all our technology. We want to make people's lives a little bit better. Just like that of Tamim Bahadori. We gave him new perspectives after he fled Afghanistan by offering him an apprenticeship at our company. Corporate Responsibility Deutsche Telekom — Insights May 2016
18 Corporate Responsibility Deutsche Telekom — Insights May 2016 6,000 kilometers. We connect refugees with their homeland.* E V E R Y S E C O N D
19 A Natural Sales Talent “Khodahafez,” says Tamim to his mother as he hangs up the phone. He regularly calls her in Afghanistan. Everyone is doing fine, which means Tamim can go to work at the T-Mobile Shop without any worries. Selling is what he was born to do. As a child he even used to help out at his grandfather's store, which is why he enjoys his job so much. Today is even busier than usual. As soon as one satisfied customer leaves the store, the next walks through the door. One of them is a regu- ular customer who comes in to have Tamim answer his questions. “Salaam!” Tamim greets the older man, who is also from Afghanistan. Everything Is Possible In 2007 at age 17 Tamim fled Afghanistan on his own from the horrors of war. “I didn‘t want to fight against my own people,” he says. He found a new home in Austria and did everything he could right from the start to integrate himself into the community. lobby.16 was there to help; the organization collaborates with compa- nies to give young refugees career perspectives. One of their partners is T-Mobile Austria. T-Mobile has been reserving 10 percent of its training positions for young refugees — among them, Tamim. He completed his training two years ago and is now one of the best salespeople at the company. His next goal is to become a store manager. The Future Can Begin “Of course I miss my family,” Tamim says. But his relatives are happy that he is safe. They are proud of his success. And Tamim is now a happily married man with a family of his own in Vienna. He hopes that one day the war in Afghanistan will come to an end, and he can take his children to see his homeland. Until then, he helps out at lobby.16, talking with the uncertain young people and giving them hope with his own story, just like an older brother. Tamim has achieved a lot in the last few years. He knows that he has been very lucky, and wants to share some of that luck with others. Responsibility * 6,000 kilometers - that‘s the distance from Austria to Afghanistan. Tamim can get in touch with his family at any time thanks to our services.
20 Corporate Responsibility Deutsche Telekom — Insights May 2016 COMMITTED & CARING Our activities in the community are as varied as the lives that we touch. Learn more about our projects and initiatives. 20
21 1:0 for the Sustainability Team A good team needs a great coach. What's true in soccer is true for companies as well. When your goals are ambitious, you need to pick your team up right where it is. It's the only way success can happen. At Deutsche Telekom, our expectations regarding sustainability are very high. To help our suppliers meet these expec- tations we work with them as partners and, to a growing extent, get the companies providing goods to our direct suppliers involved as well. We initiated a special supplier development program in 2014 with selected suppliers from Asia, and it's been a success. Better working and social conditions improve companies' perfor- mance, cut costs significantly and ensure the suppliers' own sustainable future. Female and Competent Women at the top! — nothing new at Deutsche Telekom. We really got the public debate rolling in 2010 by introducing a 30-percent quota for women in manage- ment positions. To help us achieve our goal, we work to specifically encourage female talents and help them balance life and work. One step toward having more women in key positions was the introduction of our program to prepare women for a supervisory board position. Seven of the 24 women who participated in the pro- gram were accepted onto supervisory boards in 2015 and others were nominated. Responsibility Click and Learn Bags packed, long trip to the seminar, have to be on time. Virtual learning can be a lot less stressful and better for the environment, too. Employees who want to take continuing education courses at Deutsche Telekom can do so conveniently at their desk or from home. Thanks to the Internet, learning can be integrated into your daily work routine. Our employees can learn more about IT-based networks or big data via online platforms and in virtual classrooms, for example. Roughly 30 percent of the time our employees spend on learning is done digitally, and the figure is growing. But education doesn't just happen sitting alone in front of a computer, a fact that can be seen in the more than 30 expert communities in Deutsche Telekom's internal social network where employees — trainees, experts and students alike — exchange their thoughts digitally on the topics of the future.
22 “I'm ... at Home then” The world of work is changing. Set office hours, permanent workplaces and routine workflows are becoming less important. The old is making way for the new. With Future Work, Deutsche Telekom intends to improve internal collaboration and is making the shift from a focus on presence to a focus on results. With principles like trust, sharing and being creative moving to the fore. Open office layouts, being able to choose your desk and workplace, virtual collaboration — at Deutsche Telekom we are literally tearing down walls for more freedom and a new sense of community. With the redesign of central sites in Germany, we are planning to get around 25,000 em- ployees involved in this concept by the end of 2017. Caution, Prejudice! Teachers know it all, programmers are shy, old people are inflexible, young people are superficial — we often judge others unconsciously on the basis of stereotypes. We wanted to break away from these old ways of thinking and launched our internal “Unconscious Bias” campaign in 2015. Posters, videos and workshops teach our employees how prejudice influences the way we think, feel and act, and how we can break away. The next step will be to run regionally tailored versions of the campaign at the national companies. Corporate Responsibility Deutsche Telekom — Insights May 2016
23 Everyone Pay Attention What is the best way to coexist? In the Berlin-based project “Die Kiez Checker,” kids from the district of Moabit learn how they can actively co-create the places where they live. Sponsorship by the “Yes, I can!” Deutsche Telekom initiative makes it possible. We founded the “Yes, I can!” initiative in 2009 with the aim of individ- ually encouraging children and young people from socially disadvantaged back- grounds, thereby creating more equal opportunities. The initiative donated more than 800,000 euros to over 200 new projects in 2015 under the slogan “Exploring, understanding and shaping my environment.” Media, Sure! But Secure The first cell phone, data privacy in social networks and using the Internet safely. Our Teachtoday initiative gets children between the ages of nine and twelve ready for the world of digital media. We help children, young people, parents and grand- parents as well as teachers by offering hands-on tips and material online, the www.teachtoday.de portal, the “Scroller” children's magazine and on-site activities. On its Germany tour, our media obstacle course reached more than 4,900 kids, and we called for international submissions for our “Media, sure! But secure” competiti- on for the first time, receiving responses from Brazil, Romania and the U.S. 23 Responsibility Five Is the Magic Number Give me five! Finally, the same age as there are fingers on one hand — an important milestone for many children. And rightly so: many important foundations are laid for the future in the first five years of a child's life. As part of the “The first five are the most important” project, ten early education centers have been opened in rural areas of FYR Macedonia since 2014. The project is a cooperation between UNICEF and the T-Mobile for Macedonia foundation. The foundation is contributing 50,000 U.S. dollars to the cause, as well as donating a proportion of the income from text messages sent at New Year.
24 Deutsche Telekom In August 2015 Deutsche Telekom created a task force to coordinate different aid activities in Germany, for example, the supply of free Wi-Fi to some 68 refugee reception centers. We also created a portal, refugees.telekom.de, where refugees can find information about applying for asylum and living and working in Germany. On our careers4refugees.de website we also offer refugees internships and grants to study at our University of Applied Sciences in Leipzig (HfTL). To date we have granted 35 orientation interns- hips, twelve internships for school students and six grants for studying at the HfTL. Almost 500 of our civil servants have switched to the Ger- man Federal Office for Migration and Refugees (BAMF) where they help process applications for asylum. Our employees have organized more than 70 aid projects via our engagement@ telekom platform. T-Mobile Austria T-Mobile Austria has donated around 60,000 euros to date to support the refugee aid efforts of Caritas and provide desperately needed accommodation. The company also set up hundreds of Wi-Fi spots at Caritas housing and provided thousands of SIM data cards with data volumes for smartphones. Since 2010 T-Mobile has been setting aside 10 percent of its training positions annually for young unaccompanied refugees. In Vienna T-Mobile is collaborating closely with the private lobby.16 initiative on the project. T-Mobile Austria also supports the “hallo” app that helps refugee children learn German. OTE & Cosmote One of the initiatives supported by the OTE Group was the work and mission of the Hellenic Coast Guard. By covering the cost of repairing and maintaining 52 vessels, the OTE Group contri- buted to the Hellenic Coast Guards' successful response to more than 74,000 saved refugee lives, within just five months in 2015. The support also includes free provision of telecommunication products to facilities, the support of NGOs and the realization of volunteering projects. AN OVERVIEW OF REFUGEE AID ACTIVITIES In view of the waves of refugees coming to Europe, we expanded our involvement in refugee aid in August 2015 and initiated different aid activities as needed at our European sites along refugee routes. As of February 2016 Corporate Responsibility Deutsche Telekom — Insights May 2016
25 Slovak Telekom Slovak Telekom set up lines for donating money via text messages. A total of 2,000 euros was donated to two domestic NGOs. Furthermore, Slovak Telekom donated 2,000 euros to the #DomovNaMame project which offers canvas baby carriers to refugees. T-Mobile Netherlands T-Mobile Netherlands decided to initiate a partnership with Vluchtelingenwerk Nederland and donated technology and pre-paid SIM cards to the first 10,000 refugees. These SIM cardhol- ders are also being invited to job application workshops and soft skill training courses, as well as being provided with apps to help them to find their way around the Netherlands. T-HT Hrvatski Telekom T-HT Hrvatski Telekom donated money to the Red Cross and has given volunteering employees a day off. In addition, T-HT provided the refugee camp with ten USB sticks for free LTE Internet access, and around 360 SIM cards with free GB and call time included. Magyar Telekom Magyar Telekom helps with its own resources. Free Wi-Fi services have been built in two refugee camps and power strips have been provided for the sake of helping refugees' connection and the capability for reaching information. Crnogorski Telekom In September 2015 Crnogorski Telekom joined in an action initiated by the Red Cross and collected aid for migrants in Southeast Europe through a humanitarian hotline. By sending a text message their customers donated one euro. Makedonski Telekom On the occasion of the Guiding Principle Day on 24th of September, Makedonski Telekom called for humanitarian action among its employees. A donation of 20 boxes with canned food and bottled water was given to the Red Cross. 25 Responsibility
26 INNOVATION Conserving resources, protecting the climate, creating added value for society — our network can do it all. Even in places where you wouldn't expect it, like a farm. Cornelia Stürtz from Deutsche Telekom explains how our network helps farmers reduce water consumption. Corporate Responsibility Deutsche Telekom — Insights May 2016
28 Corporate Responsibility Deutsche Telekom — Insights May 2016 3 swimming pools. That's how much water farmers can save.* EVERY SECOND
29 Farmer Wants a Cloud “Imagine being able to reduce your water consumption by between 30 and 50 per- cent. The connected farm makes it happen. Sensors record key data like soil mois- ture; the cloud processes the data and controls the irrigation system on the field.” Acting as the contact for the German Farmers' Association, Cornelia is all too familiar with the concerns of German farmers. Smart irrigation is only one of the many topics of interest to farmers today and an area where digitization can help. Big Changes ... Digitization in agriculture is no longer a niche issue and has been widely discus- sed for some time now. An event with the Farmers' Association is on the agenda for this afternoon. Preparations are already in full swing. “We want to gain a better understanding of what interests German farmers and the challenges they face,” she explains. Almost every fifth farm currently uses digital applications. Deutsche Telekom helps develop the right solutions. “That requires intensive dialog with the farmers. After all, we are all interested in being able to meet the growing global demand for food,” Cornelia says. … But They All Depend on People Discussing, advising, negotiating — Cornelia is in her element. Back at the office she takes on the next task together with her colleagues. Always something new — that's what she loves about her job. She has been working in sales at Deutsche Telekom for 20 years. A lot has changed during that time, even when it comes to agriculture, which is currently facing very different challenges. But despite automation, everything still depends on the farmer. “No innovation in the world can replace the knowledge of an experienced farmer.” Innovation * According to the SMARTer2030 study, ICT solutions will be able to reduce water consumption in agriculture by 251,041 billion liters in 2030, or an average of 7,960,457 liters per second. That‘s roughly three Olympic swimming pools measuring 50 x 25 x 2 meters = 2,500 cubic meters.
30 Corporate Responsibility Deutsche Telekom — Insights May 2016 PIONEERING & SUSTAINABLE Digital networks do not just connect people, they also drive sustainable development. Find out more about our innovations. 30
31 High Speed Is Everything Most of us can't imagine not being able to share text, photos, music and videos. Our networks make it all possible. We invest billions in expanding our networks so that our customers can send and receive their data even faster. Our LTE (Long Term Evolution) mobile communications network enables fast, reliable Internet connections, even outside large cities. 90 percent of Germany's population already had access to LTE at the end of 2015 and we are planning to increase coverage to 95 percent of the population by 2018. We continue to drive fiber-optic build-out in the fixed network and offer our customers multiple benefits, such as considerably improved voice quality, thanks to our pan-European migration to IP technology. FYR Macedonia, Slovakia, Montenegro and Croatia have already been fully switched over to IP and other countries are scheduled to follow. The Blue Angel and the Green Phone Is my fixed-line phone green? The Blue Angel knows. You can find the Blue Angel on products and services that are particularly environmentally friendly. We are the only telecommunications company in the world to offer fixed-line phones bearing the Blue Angel environmental seal. Not only do phones from the Sinus and Speedphone lines cut back on energy consumption, they also help our customers improve their personal carbon footprint thanks to energy-efficient components and manually adjustable transmission speed. Our phones even brought home the Blue Angel Award at the German Sustainability Awards 2015. Innovation More Data — Less Power Consumption The word “cloud” sounds light and airy. Almost no one thinks about what it means when they put their data there. The cloud requires a network and large data centers as well as the energy they consume. Although the amount of data traffic worldwide increases every year, energy-efficient hardware, software and data centers can reduce energy requirements and the harmful CO2 emissions they bring with them. Cloud traffic is expected to quadruple by the end of 2019. We do everything we can to minimize the energy consumption of our cloud infrastructure, for example by working to reduce our data center CO2 emissions by 25 percent by the year 2020. To do this we are building new, more efficient data centers like the one in Biere near the German city of Magdeburg, which is the most efficient data center in Europe.
32 Hello, Future! The port of Hamburg is the third largest in Europe. Almost ten million containers move through there each year, and that number is expected to double by 2025. The problem is that the port, which is located in the middle of Hamburg, cannot be expanded. It needs smart solutions for the flow of transportation and goods to upraise its efficiency. Anchors aweigh for smartPORT logistics! Truck drivers can access information on bridge status, parking availability and container gate waiting times at the harbor via the cloud and then use an app at the terminal to book a slot to unload their cargo. That means shorter waiting times, fewer traffic jams, on-time unloading and lower energy consumption. Perfect Climate in Hungary and Austria We started working to mitigate climate change long before the 2015 UN Climate Conference in Paris by improving energy efficiency and using renewable energy, starting with our infrastructure and reaching all the way to our customers. Our Hungarian national company, Magyar Telekom, and T-Mobile Austria are excellent examples; both companies have been running their businesses entirely climate- neutral since 2015. With the help of renewable energy certificates, these companies only get their electricity from renewable resources, thus balancing out any unpre- ventable emissions. They also invest in improving their energy efficiency with meas- sures such as upgrading networks and data centers and increasing the percentage of vehicles with alternative drive systems in the company fleet in Hungary. Corporate Responsibility Deutsche Telekom — Insights May 2016
33 A Light Is Going On in the City “And there was light.” But as efficient as possible, please. The streetlights of tomor- row will have to do more than just turn on and off. Just like the lighting solution that T-HT Hrvatski Telekom installed in Dubrovnik, Croatia, in November 2015. With the help of sensors that detect motion, pollution, temperature and sound, these lights are controlling themselves, thereby reducing their energy consump- tion. Deutsche Telekom develops innovative solutions to make life in our cities more environmentally friendly, comfortable, healthy and safe. Streetlights are only a part of our Smart City approach for sustainable, urban living thanks to effective connections. 33 Innovation Beyond Our Own Four Walls Are we at Deutsche Telekom only responsible for the CO2 emissions we produce ourselves? Or are we also responsible for those produced outside our company, for example, when customers use our services? One thing is clear: our responsibi- lity spans the entire value chain, which is why we offer customers energy-efficient phones and media receivers so that they can use our services in a climate-friendly way. When purchasing products, we also assess the energy efficiency and emissions involved in their production. Deutsche Telekom has been recording these Scope 3 emissions in Germany since 2013 and now includes them for our major European national companies in our 2015 CR Report for the first time. We are planning to be able to record Scope 3 emissions throughout the Group by the end of 2016. How does the greenhouse effect work? Find out in the app-magazine “We Care” for Android/iOS available free of charge in the app-store.
34 Corporate Responsibility Deutsche Telekom — Insights May 2016 Corporate Responsibility Deutsche Telekom — Insights May 2016 CONTACT AND PUBLISHING INFORMATION Deutsche Telekom AG Friedrich-Ebert-Allee 140 53113 Bonn, Germany District Court of Bonn HRB 6794, Registered Office Bonn VAT ID No. DE 123475223 Tel: +49 (0) 228-181-0 E-mail for administrative purposes: firstname.lastname@example.org Regulatory authority: Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railway Tulpenfeld 4 Deutsche Telekom AG Friedrich-Ebert-Allee 140 53113 Bonn, Germany Authorized representatives: Timotheus Höttges Reinhard Clemens Niek Jan van Damme Thomas Dannenfeldt Dr. Christian P. Illek Dr. Thomas Kremer Claudia Nemat Responsible: Birgit Klesper Senior Vice President Group Transformational Change & Corporate Responsibility Friedrich-Ebert-Allee 140 53113 Bonn, Germany Concept and editorial input/design: Deutsche Telekom AG Stakeholder Reporting GmbH, Yoocon GmbH Photo credits: Frank Bauer (page 8, 9, 10, 11, 16, 17, 18, 19, 26, 27, 28, 29) The CR brochure is published in Ger- man and English. The German version is legally binding.
35 35 This brochure contains forward-looking statements that reflect the current views of Deutsche Telekom management with respect to future events. They are generally identified by the words “expect,” “anticipate,” “believe,” “intend,” “estimate,” “aim,” “goal,” “plan,” “will,” “seek,” “outlook” or similar expressions and include generally any information that relates to expectations or targets for revenue, adjusted EBITDA or other performance measures. Forward-looking statements are based on current plans, estimates and projections. You should consider them with caution. Such statements are subject to risks and uncertainties, most of which are difficult to predict and are generally beyond Deutsche Telekom’s control. They include, for instance, the progress of Deutsche Telekom’s workforce reduction initiative and the impact of other significant strategic or business initiatives, including acquisitions, dispositions, and business combinations. In addition, regulatory rulings, stronger than expected competition, technological change, litigation, and regulatory de- velopments, among other factors, may have a material adverse effect on costs and revenue development. If these or other risks and uncertainties materialize, or if the assumptions underlying any of these statements prove incorrect, Deutsche Telekom’s actual results may be materially different from those expressed or implied by such statements. Deutsche Telekom can offer no assurance that its expectations or targets will be achieved. Without prejudice to existing obligations under capital market law, Deutsche Telekom does not assume any obligation to update forwardlooking statements to take new information or future events into account or otherwise.
36 This brochure features extracts from the Deutsche Telekom 2015 Corporate Responsibility Report. The complete report is available at www.cr-report.telekom.com LIFEISFORSHARING