The 2009/2010 Human Resources Report

Danijela Pavlovic and Jens-Dietrich Behne: Solutions and services for corporate customers Fraport and Lufthansa.

“Exceptions are the rule.” “An airport involves permanently co- ping with exceptional circumstances. Everything is on the move and highly dynamic.” Jens-Dietrich Behne sup- ports T-Systems customer Fraport AG in his capacity as Principal Consultant. T-Systems provides Frankfurt Airport with all the applications it needs to handle flight operations. In addition, T-Systems teams up with Fraport in a joint venture to run the airport’s data center. “We control and update around 1,500 data records per flight.” With over 1,400 take-offs and landings each day, this means? “A vast amount,” Jens- Dietrich Behne laughs, “and we succeed if passengers notice nothing at all, because this means everything has gone off without a hitch.” Then, for example, the latest take- offs and landings are displayed to passen- gers, ground staff depart for the scheduled parking position once a plane that is about to land sends the 10 miles out (TMO) sig- nal – and suitcases board the same air- craft as their owners. Frankfurt Airport is a perfect example of the crucial role that products and services from Deutsche Telekom often play in day-to-day opera- tions, without users being aware of it. “We also operate Lufthansa’s 400 self- service machines, for example,” ex- plains Danijela Pavlovic, who supports the Lufthansa team’s Key Account Ma- nagement. Together with T-Mobile, T-Systems is also responsible for mo- bile voice and data communications at Lufthansa. “We link up more than 500 locations in over 100 countries via a global network.” This is how reserva- tions, ticketing and boarding function at all airports served by Lufthansa.  Experts for service, hosting, virtualization, mobile data and more – for 400 multinational corporate customers. 20 Technology