The 2009/2010 Human Resources Report

Facts and figures.

Contents. 6 TEAM. In order to turn our Group vision into action for our customers, HR supports the fundamental transformation of Deutsche Telekom to “One Company.” 17 TALENT. Only a company that attracts talent like a magnet, secures its loyalty and carefully nurtures it, can be sure of a permanent supply of inventiveness, innovative strength and entrepreneurial spirit in all the areas in which it operates. 23 TECHNOLOGY. Delighting our customers – with top service and high-tech products. To this end, we are systematically developing the skills and service mindset of our workforce as well as our corporate culture. 28 TOLERANCE. For Deutsche Telekom, tolerance is synonymous with productive diversity. “Adding value by valuing others” is our motto – everyone linked to Deutsche Telekom benefits from our “diversity business case.” 34 GLOSSARY. Abbreviations and key HR terms Publishing information. Deutsche Telekom AG, Corporate Communications Postfach 2000, 53105 Bonn, www.telekom.com Concept and editorial input: Deutsche Telekom AG; Laycom PR und Medienagentur, Bonn Design and production: Laycom PR und Medienagentur, Bonn Picture: Deutsche Telekom AG, Bonn Printing and processing: Schotte GmbH & Co. KG, Krefeld Translation: Corporate Language Management Deutsche Telekom AG The Human Resources Report 2009/2010 is available on the Internet at www.telekom.com/hr-report. A German version is also available at www.telekom.com/personalbericht. KNo. 642 200 184 (German), KNo. 642 200 185 (English) March 2010