The 2009/2010 Human Resources Report

In order to turn our Group vision into action for our customers, HR supports the fundamental transformation of Deutsche Telekom to “One Company.”

Team Customers want “One Deutsche Telekom”: The merger as “Deutschland GmbH” is enhancing our team’s efficiency, since it enables it to supply all services from a single source. In order to consolidate Deutsche Telekom’s position in the global arena as well as in our home market, we merged T-Mobile International AG with Deutsche Telekom AG in July 2009 and, with effect from January 1, 2010, established a new target structure for Deutsche Telekom and its Group Headquarters based strictly on regions and functions (see Fig.). On April 1, 2010, T-Home and T-Mobile in Germany will merge to form the new “Telekom Deutschland GmbH”. The integration of our mobile and fixed-line business will put us in an optimal position to offer integrated fixed and mobile solutions and services from a single source and to improve customer loyalty for the long term. Internally, the company will benefit from greater planning efficiency, simpler technology and wholesale products, and economies of scale in procurement. Within the Deutsche Telekom Group itself, Hungary’s Magyar Telekom is already showing how very successful an integrated provider can be. Other international subsidiaries and sub-sub- sidiaries such as Hrvatske Telekom in Croatia, Slovak Telekom in Slovakia and Makedonski Telekom in Macedonia are following its example. International market leader for connected life and work: In order to make our Group vision come true for our customers, HR remains in a constant dialog with business units in order to support Deutsche Telekom’s fundamental transformation into “One Company.” This involves networking and integrating our organizational structure, our areas of work and, above all, our teams within the company. The produc- tive merger between the previously separate cultures requires a high level of sensitive culture work and change management. The restructuring and realignment of the Deutsche Telekom team is being flanked by anticipatory planning and management of its age and skills structure. As in previous years, a business- oriented collective bargaining policy and continued pursuit of our efficiency programs, including in par- ticular our personnel restructuring activities, are the vital basis for success. In addition, we are improving the internal service quality of our HR team as well as the service orientation of the entire “Group team.” On the way to One Company with team spirit and passion, vitality and a service mentality. Telekom Deutschland Gesellschaft The new Telekom Deutschland company. Deutsche Telekom Netz- produktion Deutsche Telekom Tech- nischer Service Deutsche Telekom Kunden- service Telekom Shop Vertriebs- gesell- schaftmbH Active Billing GmbH & Co.KG Congstar GmbH Strato AG Other holdings Telekom Deutschland GmbH is merging fixed-line network and mobile telephony on April 1, 2010. Contents