The 2009/2010 Human Resources Report

In order to turn our Group vision into action for our customers, HR supports the fundamental transformation of Deutsche Telekom to “One Company.”

Team 10|11 Vivento: Personnel restructuring provider in Germany. Our common ob- jective is to ensure that the necessary workforce restructuring measures are socially considerate and as fair as possible, both for our civil servant and non-civil servant employees. The present personnel structure in the Group – and in particular the complex provisions of Germany’s civil service law – represent a special challenge. As a platform for voluntary changes and new perspectives, Vivento plays a crucial role as a specialized service provider within the Group. One of its major focuses lies on permanent employment prospects in the public sector, as a step beyond the fixed-term contracts usually granted at present. This results in new, attractive career opportu- nities for civil servants as well as for our non-civil servant employees. In the year 2009, Vivento sharpened its profile. The new organization is geared even more stringently to the two Vivento objectives, the first being to pro- vide qualified support, advice and job placements for employees who are interested in transferring from their current position to a new job. This ap- proach enabled Vivento to significantly increase the number of permanent civil servant transfers to public service in 2009. The second objective is to advise employees involved in personnel restructuring measures and, together with them, to develop new perspectives. Successful work. In 2009 Vivento initiated and implemented numerous measures. For example, Vivento ƒ extended its cooperation with the Federal Employment Agency (BA) and intensified its collaboration with federal, state and local authorities. A total of 4,200 employees were working in external jobs, most of them in the public sector, for example with the Employment Agency. ƒ Considerably expanded and improved interamt.de, the public service job exchange. It advertised some 1,650 free jobs on average throughout the year. ƒ Held numerous information and dialog events to inform more of the Group’s employees about career opportunities outside Deutsche Telekom. ƒ Added modular application training in the form of on-site and e-training courses to the consulting portfolio for interested employees. ƒ Set up a personal information and service portal for employees on external assignments. T-Systems: Sustaining the future and socially responsible personnel adjustments. T-Systems continues to rely on a mix of socially responsible downsizing, restructuring and upsizing measures. As a result, we agreed on a joint approach for Germany with employee representatives and ar- ranged a redundancy protection package until mid-2012; it was extended to include Systems Integration in late January 2010. It will take effect at ICT Operations once the restructuring measures are completed. The measures that were agreed include a limited voluntary redundancy program and help in the search for jobs outside the company, possibly through an outplace- ment consulting measure comparable with the “Job2Job” initiative in place at Systems Integration and ICT Operations. A new general works agree- ment took effect on January 1, 2010 to further the personnel restructuring at T-Systems. Its goal is continue to avoid compulsory redundancies as much as possible in future. Permanent staff and support personnel incl. Vivento Customer Services of which: call center unit incl. Customer Services of which: leased and temporary staff inside the company of which: T-Direkt Staff transferred to Vivento since its foundation Staff who have left Vivento since its foundation Employees scheduled to find a new job via Vivento in 2010 FTE 4,233 1,811 1,863 331 6,769 44,776 35,211 987 342 Incl. business models and projects, as of December 31, 2009, in FTE. of which: Fed. Employment Agency and other external employment, in particular public sector (incl. leased and temporary staff outside the company) Vivento workforce. Employees at Vivento From vocational training and cooperative degree course. Recruitment of internal talent, as of Dec. 31, 2009. 1 500 2 000 2 500 2006 2007 2008 2009 1,000 1,200 1,800 2,200 Number of employees who found a new job via Vivento in 2009 1,308 Contents