The 2009/2010 Human Resources Report

In order to turn our Group vision into action for our customers, HR supports the fundamental transformation of Deutsche Telekom to “One Company.”

Team 12|13 To start with, our disease prevention measures will center around a specific analysis of the employee survey. Index values for work-related stress that we obtain from the survey enable us to identify potential risk early on and – if necessary –to take prompt action to counter it. Besides this, we also plan to roll out occupational safety and health products at an international level. Comprehensive, exemplary pandemic precautions. The comprehensive preventive pandemic campaign that we initiated in 2009 in view of the “new H1N1” influenza virus met with great approval among employees and pro- duced a lasting response in the media. It included an emergency program based on a figure in the area of double-digit million euros, a crisis team set up specially throughout the Group and a comprehensive information and prevention campaign to provide protection from infection for employees at work and in their private spheres. In spring 2009, we opted to provide em- ployees with various tips and instructions on hygiene and on how to deal with cases of illness. To guarantee improved care for employees in the event of a pandemic, 4,000 first-aid staff have been specially trained so that, to- gether with our medical officers, medical care for our employees can be guar- anteed if a pandemic crisis occurs. We have offered the entire workforce voluntary inoculation. The Group’s long-term plans for a pandemic also in- clude handing out disinfectant wipes to employees, installing special disin- fectant devices outside canteens and stockpiling antiviral medication where needed. The plans are designed to provide employees with the best pos- sible protection should a pandemic occur and, in addition, to put the com- pany in a position where it can guarantee uninterrupted operation of the global telecommunications infrastructure even in a crisis. The national cri- sis teams have distributed information, brochures and posters about H1N1 in all our national companies. Improved accident reports help avoid accidents. In order to further optimize our comprehensive industrial safety program, we rolled out an im- proved electronic accident reporting system (UNDIS) in Germany in 2009. The system forwards details of all workplace and commuting accidents as well as private accidents caused by third parties (rights of recourse) directly to all units involved in the downstream process. The object is not only to record the different causes of accidents and generate precise statistics but above all to eliminate any deficiencies. 96.4 94.0 93.3 97.4 94.0 * * Business Customers Group Headquarters & Shared Services Germany Europe Total Group 31/12/2009 In %. Health rate Deutsche Telekom Group in Germany. 93.893.5 95.2 96.5 92.2 94.3 96.2 93.6 94.5 200820072006 95.1 93.1 96.6 96.2 92.6 93.9 T-Home T-Mobile *Figures are not collected seperately anymore. Accidents while traveling to or from work Accidents at workTotal number of accidents at work and while traveling to or from work Deutsche Telekom Group in Germany Number per thousand employees. Occupational accidents. Current trend: = The total number of accidents is decreasing. = Stronger decline in the number of accidents while traveling to or from work. 2 4 6 8 10 12 2006 2007 2008 2009 11.07 9.52 9.00 10.73 5.41 4.78 4.74 4.40 5.66 4.60 5.62 5.11 Contents