The 2009/2010 Human Resources Report

Only a company that attracts talent like a magnet, secures its loyalty and carefully nurtures it, can be sure of a permanent supply of inventiveness, innovative strength and entrepreneurial spirit in all the areas in which it operates.

Talent National pioneers in training and skills development. Training@Telekom: National trailblazers in world-class training as a powerful recruitment source. In-house training is the second of our basic pillars for recruiting fresh talent. For years, Deutsche Telekom’s training ratio has been one of the highest in Germany. In 2009, due to a decision of the Board of Management it even increased from 8.8 to 9.0 percent. Being “good citizens,” we take our social responsibilities seriously, and train far more people than we actually need. Our multiple award-winning training courses are a quality symbol in themselves, and offer broad vocational and job market prospects to the young “specialists of the future.” By Sep- tember 1, 2009, Deutsche Telekom had given around 3,500 young people a career opportunity by accepting them for training or a study program. In Germany, up to 11,000 young people in our ranks were in training by Octo- ber 1, 2009, including nearly 9,900 trainees, over 670 students on coopera- tive degree courses, and 61 participants in the “entry-level training scheme for young people” (see page 33, “Diversity business case V: Tapping into new talent reservoirs”). Among graduates of the cooperative degree course, the number who were taken on by the company in 2009 almost tripled com- pared with 2005, rising to 370. Overall, the Deutsche Telekom training port- folio offers training places in ten different vocations, and eleven different cooperative degree courses. Mindful of the pending shortage of skilled em- ployees fuelled by demographic developments, these measures will grant us stable, lasting access to the next generation of junior staff, particularly in the MINT sector. In 2009, more than 2,200 young people (including around 490 transfers from Vivento Interim Services GmbH) from our training and degree courses were taken on by the company. With this approach, we are establishing fresh expertise, a “wind of change” and a fresh age structure at Deutsche Telekom. Unique in Germany – Bologna@Telekom: Pioneering higher education. One of the central mainstays of Deutsche Telekom’s commitment to scientif- ic training is the development and expansion of part-time degree courses. To this end, in 2009 we launched the “Bologna@Telekom” initiative, which combines all activities from our cooperative and part-time degree courses in reflection of the Bologna university reform. Anchored in Germany initially, in the future the initiative will also be rolled out to other Group countries, as and when required. The part-time courses introduced by Telekom-Shop Vetriebsgesellschaft in 2007 at the Steinbeis University of Applied Sciences in Berlin -- “Sales and Service Bachelor” and “Master of Business Adminis- tration” -- helped to inspire Bologna@Telekom. A total of 70 part-time stu- dents entered the winter semester 2009/2010, divided between two tech- nical and two commercial degree courses at our in-house University of Applied Sciences (HfTL) in Leipzig and the Steinbeis University of Applied Sciences in Berlin. In cooperation with five selected universities of applied sciences, including HfTL, we are currently in the process of expanding our curriculum to a total of 20 part-time Bachelor’s and Master’s degree courses. In the winter semester of 2010/2011, more than 200 employees will embark on a part-time degree course, for which they will be released from their duties in order to study and will also receive a financial subsidy from the company. 2 000 4 000 6 000 8 000 10 000 12 000 Cooperative studentsTechnical/IT On-campus students Technical/IT careers include: IT technician, IT systems electronics technician, IT systems business administrator, energy electronics technician Business administration careers include: office communications administrator, retail / dialog marketing sales assistant, industrial business administrator Cooperative study courses include: bachelor of business administration, communications and information technology, business information systems Business admin Trainees and careers in Germany. Total and percentage of women, figures for Deutsche Telekom AG. Hiring rate for trainees: 2.9% p. a. of total domestic headcount – in 2010 as well. Total 2006 Total 2007 Total 2008 2009 6,444 6,000 5,621 5,213 5,256 5,284 4,683 4,844 3,400 3,542 3,497 3,109 735 615 523 412 97 111 126 170 17 345 390 467 650 225 Total Women Women Women Women Germany, by key themes, as of Dec. 31, 2009. Further education at Telekom Training. Project management: 4 % Increase in service quality: 27 % Leadership: 9 % IT/technology: 27 % = Seminars: 31,926 = Participants: 179,455 = Participant days: 744,577 = Of which: service training seminars: 10,499 with 44,458 participants = Average number of training days per participant: 4.1 = Accesses to Global Teach (internal e-learning platform): 468,750 Other: 32 % 2009: more than 740,000 further training days for employees. Of which 128,791 days as part of service training. Contents