The 2009/2010 Human Resources Report

Delighting our customers – with top service and high-tech products. To this end, we are systematically developing the skills and service mindset of our workforce as well as our corporate culture.

One standard, one process, one service experience. The HR unit’s objective is to offer all its customers and partners in the Deutsche Telekom Group a comprehensive service portfolio based on constantly high quality. To this end, the HR colleagues receive further training for their roles, the HR product portfolio is streamlined for simplicity, efficiency and effectiveness, and HR processes are relieved of any bureaucracy and standardized throughout the Group. Wherever it makes economic sense and is necessary for our busi- ness, we strive to achieve maximum harmonization in HR processes at national and international level, a move that is reflected in clearly defined and customer-oriented products and services. We have already standardized around 150 processes in Germany since the beginning of 2009. During the next phase, we will be harmonizing selected global HR processes and implementing them in the Group. HR services from a single source. A key building block of a global HR service architecture is a universal IT infrastructure that provides optimal support for HR services. Already today, employees in the international Deutsche Telekom Group have access to all the HR services they need via a central intranet portal. This will be further expanded in the future and an even more customer-friendly interface added. In 2010, the HR Portal will be extended to cover the entire Group, and in the coming year we plan to make a helpline available to all employees. In doing so, we will be offering all of them fast access to the services from HR. Technology One HR – One HR IT. In order to be able to offer standardized HR products and processes in our international Group in the mid-term, we are phasing in a global HR IT architecture. The object is to largely harmonize standard ser- vices and run them with IT support. In this way, we not only improve the ser- vice offering for our employees but also reduce our costs. ƒ In 2009, we continued to harmonize the HR IT in order to further improve the quality of service we offer our HR customers. One of our activities involved merging the key HR systems in the German company onto a common SAP platform. ƒ Our subsidiary T-Systems is rolling out a corporate HR IT system (CHRIS), one of the benefits being that it will optimize data quality and reporting in all the T-Systems national companies. The CHRIS platform is a central element of the future global Group HR IT architecture. ƒ Innovative IT applications for an innovative workforce. We make powerful IT applications available to our employees to help them on the way to building an innovation and service culture. One of these is “genial@telekom,” the new ideas management IT tool which we rolled out at the end of 2009. Employees can now enter their suggestions for improvements to products and processes faster and more conveniently online, and track the idea assessment process whenever they want. On top of this, the tool generates end-to-end transparency throughout the ideas process. We expect yet another process improvement in 2010, when a web-based platform designed for collaboration goes live. 26|27 Talent Team Tolerance Technology HR@2012 ”As the partner for business, we deliver top quality.” Talent Agenda ”We win, retain and develop talent in expert and management functions in compliance with our business objectives.” Service culture ”We support transforma- tion into the most highly regarded service company with our professional, business-driven change management.” Competitive workforce ”We create value-added with end-to-end total workforce management.” Contents