The 2009/2010 Human Resources Report

For Deutsche Telekom, tolerance is synonymous with productive diversity. “Adding value by valuing others” is our motto – everyone linked to Deutsche Telekom benefits from our “diversity business case.”

Tolerance 28|29 Diversity business case I: Grow at international level – merge cultures carefully. 260,000 employees, 33 countries, EUR 64.6 billion in revenues. Deutsche Telekom is present in 33 countries, from Canada to Japan. In 2009, for the first time, more than half of our 260,000 employees worked outside of Ger- many, the largest number in the United States, where more than 41,000 col- leagues work for the Group. The next-biggest locations are found in Greece, Romania, Hungary, the United Kingdom, Slovakia and Croatia. Overall, our company generated more than half of Group revenues outside of Germany in 2008 and 2009, when we also extended our global presence yet again. International acquisitions are a testimony to the success of our cultural policy. Multinational markets and an international focus present us with opportunities as well as obligations. Acquisition of the Greek telecommuni- cations company OTE led to an increase of more than 33,000 employees in the Group’s workforce in south-east Europe. In addition, T-Systems has taken over and successfully integrated numerous employees – in a series of significant deals, acquisitions and consolidations – thanks to professional, sensitive opportunity management. These international T-Systems activities include the acquisition of the Arivia Group in South Africa with 1,245 em- ployees, the purchase of Spanish IT service provider Metrolico with 1,190 employees and the initial consolidation of T-Systems CIS in Russia with 351 employees. In total, over 3,400 new employees joined us as a result of acquisitions by T-Systems during the period under review. Our success is due to a number of factors, including tolerance toward established cultures and backgrounds, openness to differences, and sensitive integration into the Deutsche Telekom network. International exchanges, international transfer of know-how, interna- tional expertise. Two examples illustrate this: ƒ Our international exchange program for talents worldwide, Telekom X-change, is designed not only to promote dialog between international units, but also to encourage international HR development and the honing of personal intercultural skills (for details of Telekom X-change, see page 21 of this report). At T-Systems, preparations for the exchange program included the launch of a job rotation program, hosted by our Indian partner Cognizant. ƒ The “Africa is coming!” initiative is a very special project for know-how transfer and long-term relationship management. The pilot project, under the patronage of the German President, promotes talented African managers with a tailor-made training program. In 2009, a total of 20 people participated in this scheme, one from each company involved. Revenue, Group overall Revenue, international Revenue, national Change on 2008 + 3.4 % Revenue development at Deutsche Telekom. 61.7 29.7 64.6 28.4 32.036.2 51.9 %56.6 % 2009 2008 + 4.8 % - 4.4 % Percentage of international revenue in Group revenue In 1 billion More than half of Group revenues outside of Germany. Contents