HR Report 2010/2011 - Deutsche Telekom AG

Abbreviations and key HR terms.

14 The Great Experience USA Around 310 million inhabitants Capital: Washington, D.C. Official language: none stated Around 38,000 employees Because, according to Norbert Laux, in that case they wouldn’t find content from the U.S. on the Internet or voice traffic between the U.S. and Europe would fail. And the winter Olympic games in Vancouver would have taken place without a TV image. One of the most important U.S. network nodes is in New York. Together with a team of around 16 ‘very mixed’ em- ployees, Norbert Laux, Vice President Operations & Network Implementation, makes sure that the signal flow between the continents is not interrupted. The communi- cations engineer has lived and worked in the United States for almost 16 years. “The winter Olympics in 2010 were one of the real highlights during my time here.” For exam- ple, so that they could supply four high definition (HD) channels to ARD and ZDF, Germany’s two public broad- casters, Telekom had reserved a bandwidth of 2.5 giga- bits per second: “This meant that we could guarantee top- quality transmission, even when sports reports were com- ing in thick and fast.” And guaranteed failure-free! One of the main challenges of this project was to ensure full re- dundancy throughout the network infrastructure, despite the large number of different elements and gateways: net- works in Canada and the U.S., transmission over subma- rine cable, relaying the signal to Germany and to the TV stations. A tool for full infrastructure and component provisioning. Norbert Laux was named Telekom Service Star for outstand- ing customer service to acknowledge his work in keeping a permanent eye on the entire process chain. He even de- veloped a software tool known as T-Gloss, which provides an optimal view over installations. T-Gloss supplies a trans- parent view of the network infrastructure that is required for global projects or international customers, with all the components and national companies involved in the provis- ioning process across the globe. The tool is already used by 22 Telekom companies. “People only notice our service when they don’t get it.” Manhattan, Avenue of the Americas. Telephone, data, Internet: at the throbbing heart of New York City, Norbert Laux and his team at Deutsche Telekom North America make sure that the international data streams are in “optimal flux.” Service