HR Report 2010/2011 - Deutsche Telekom AG

Abbreviations and key HR terms.

The Great Experience 15 “To be honest – I have a really great job, it’s exciting and very varied. And, most importantly, I have contact with people.” The fact that Walter Heymann enjoys his job is highly popular among the customers the service technician serves. Some longtime customers actually ask for him by name. When he comes through the door, they are often heard to say: “Ah, Mr. Heymann, it’s you again. Nothing to worry about, then.” No wonder service specialist Heymann cannot com- plain about too little work: “That’s the way I like it, though. Anyway, my customers know that they can reach me at virtually any time.” This has been the case for over 30 years. A lot on both the tech- nical and work organization sides has changed over this time, but not his personal standpoint: “I don’t leave until everything’s up and running.” If the Telekom Service Star and hobby mechanic is ever in the unlikely situation that his customers have nothing for him to “tinker with,” biker Walter Heymann is happy to spend more time on his hobby, his two Kawasaki youngtimers. “Service is a great job.”