Personnel expenses (in millions of €), share of total operating expenses (in %) PERSONNEL EXPENSE RATIO DECLINES DESPITE RISING PERSONNEL EXPENSES S T S O C Breakdown of personnel costs Payroll DT Group National International Social security contributions and company pension scheme DT Group Adjusted personnel costs, accumulated Personnel costs as proportion of total operating expenses Adjusted operating costs Personnel costs as proportion of total costs National International DT Group National International DT Group National International DT Group National International 2017 12,017 6,467 5,550 2,928 1,638 1,290 14,945 8,105 6,840 53,854 17,221 36,633 27.8 % 47.1 % 18.7 % 2018 12,390 6,502 5,889 2,913 1,650 1,263 15,216 8,146 7,070 53,782 16,873 36,909 28.3 % 48.3 % 19.2 % 2019 12,668 6,317 6,350 3,053 1,635 1,418 15,686 7,950 7,736 52,694 15,929 36,765 29.8 % 49.9 % 21.0 % 2020 14,077 6,346 7,731 2,926 1,391 1,535 17,017 7,735 9,282 61,543 14,486 47,058 27.7 % 53.4 % 19.7 % In 2020, Deutsche Telekom recorded adjusted personnel costs of 17 billion euros. Of this, 14 billion euros was attributable to wa- ges and salaries. In addition, we paid around 3 billion euros in social security contributions and company pension plans. The company pension scheme enables our employees to supplement their statutory pension. Measured against Deutsche Telekom‘s total operating expenses of 61.5 billion euros, 27.7 percent was attributable to personnel. Although this is one of the highest expense items, but at the same time forms the basis of our success, the share of personnel expenses in total expenses fell by 2.1 percentage points. Our employees are largely responsible for the business success of our company. HR FACTBOOK 2020 PEOPLE. FACTS. DEVELOPMENTS. 24