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Deutsche Telekom AG - Interim Group report - January 1 to March 31, 2011

25Interim Group management report Mar. 31, 2011 millions Dec. 31, 2010 millions Change Mar. 31, 2011/ Dec. 31, 2010 % Mar. 31, 2010 millions Change Mar. 31, 2011/ Mar. 31, 2010 % Total Fixed-network lines 24.3 24.7 (1.6) 25.8 (5.8) Retail broadband lines 12.1 12.0 0.8 11.7 3.4 TV 1.3 1.2 8.3 0.9 44.4 Mobile customersa 34.6 34.7 (0.3) 38.5 (10.1) Contract customers 17.2 17.2 - 17.3 (0.6) Prepay customers 17.4 17.5 (0.6) 21.3 (18.3) Unbundled local loop lines (ULLs) 9.6 9.5 1.1 9.2 4.3 Wholesale unbundled lines 1.1 1.0 10.0 0.7 57.1 Wholesale bundled lines 0.9 1.0 (10.0) 1.5 (40.0) Of which: Consumersb Fixed-network lines 19.6 19.9 (1.5) 21.0 (6.7) Retail broadband lines 9.8 9.7 1.0 9.5 3.2 TV 1.2 1.1 9.1 0.8 50.0 Mobile customers 28.9 29.2 (1.0) 33.2 (13.0) Contract customers 12.1 12.1 - 12.5 (3.2) Prepay customers 16.9 17.0 (0.6) 20.7 (18.4) Of which: Business Customersb Fixed-network lines 3.6 3.6 - 3.7 (2.7) Retail broadband lines 1.9 1.9 - 1.9 - TV 0.1 0.1 - 0.1 - Mobile customers 5.6 5.5 1.8 5.3 5.7 Contract customers 5.1 5.1 - 4.8 6.3 Prepay customers 0.5 0.5 - 0.6 (16.7) a Since April 1, 2010, Telekom Deutschland GmbH has automatically terminated prepaid cards that have not been topped up for two years and have been inactive for three months. b As part of the One Company initiative, we have aligned our business structure even more closely with the needs of customers. This is why in the first quarter of 2011 we started classifying our mobile communications and fixed-network customer base according to consumer and business use. Prior-year comparatives have been adjusted. Total. In the Germany operating segment, we bundle all kinds of mobile communi­ cations, broadband and fixed-network telephony services. Over the past few years, we have constantly faced new challenges. Regulatory decisions, increas- ingly saturated markets, and well-positioned competitors have intensified competition. However, our German operation has held its own in all markets and continues to focus on high-value business. Connected worlds: telephone, Internet and television. As of March 31, 2011, some 24.3 million customers had a fixed-network line provided by Deutsche Telekom. Since 2008, however, the numbers of custom- ers lost in the field of traditional fixed-network telephony have been steadily decreasing. Although we recorded line losses of 1.6 percent in the first quarter of 2011 compared with the end of 2010, the losses are smaller than in the first quarter of the previous year. Most of the lost lines are customers who have switched to cable network operators, network infrastructure and Internet ser­ vice providers, and mobile operators.