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Deutsche Telekom AG - Interim Group report - January 1 to March 31, 2011

40 Development of operations. Q1 2011 millions of € Q1 2010 millions of € Change millions of € Change % FY 2010 millions of € Total revenue 2,260 2,131 129 6.1 9,057 Profit (loss) from operations (EBIT) (11) 18 (29) n.a. 44 Special factors affecting EBIT (40) (29) (11) (37.9) (289) EBIT (adjusted for special factors) 29 47 (18) (38.3) 333 EBIT margin (adjusted for special factors) % 1.3 2.2 3.7 Depreciation, amortization and impairment losses (160) (150) (10) (6.7) (623) EBITDA 149 168 (19) (11.3) 667 Special factors affecting EBITDA (40) (28) (12) (42.9) (281) EBITDA (adjusted for special factors) 189 196 (7) (3.6) 948 EBITDA margin (adjusted for special factors) % 8.4 9.2 10.5 Cash capex (123) (148) 25 16.9 (725) Average number of employees 48,191 47,446 745 1.6 47,588 Development of business. In the first quarter of the 2011 financial year, our Systems Solutions operating segment (T-Systems) secured strategically significant new deals in the ICT corporate customer market. One example is the comprehensive outsourcing agreement with Everything Everywhere, the joint venture of France Télécom and Deutsche Telekom in the UK market. These deals resulted in a positive de- velopment of new orders, which rose by around 20 percent year-on-year. There is growing demand in particular in the growth area of cloud computing, which T-Systems meets by offering Dynamic Services, which allow customers to receive bandwidth, computing capacity, and memory on demand, pay for what they use and share the infrastructure. In addition, companies are increasingly using software securely via the Net (private cloud) to manage their business processes. T-Systems has significantly expanded these dynamic resources in the past few months. The number of servers managed and serviced increased by 17.9 percent in the period under review compared with the prior-year period, primarily as a result of an increase in demand for dynamic computing services. The number of workstations managed and serviced also increased significantly by 7.6 per- cent, mainly due to newly won customer orders, such as the major deal with Deutsche Post DHL. Systems Integration also continued to perform well. Al- though fewer hours were billed, this effect was offset by a higher utilization rate. It is also encouraging that more and more energy providers are demanding services relating to smart electricity grids, in addition to traditional ICT services. We again secured new deals in the first quarter of 2011, most recently with VOLTARIS, concerning the recording, transmission and processing of energy data. Moreover, T- Systems entered into international agreements in the area of connected healthcare in the first quarter. The successes bring us closer to meeting our aim of generating growth by providing products for the healthcare sector.