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Deutsche Telekom AG - Interim Group report - January 1 to September 30, 2011

25Interim Group management report Sept. 30, 2011 millions June 30, 2011 millions Change Sept. 30, 2011/ June 30, 2011 % Dec. 31, 2010 millions Change Sept. 30, 2011/ Dec. 31, 2010 % Sept. 30, 2010 millions Change Sept. 30, 2011/ Sept. 30, 2010 % Total Fixed-network lines 23.7 24.0 (1.3) 24.7 (4.0) 25.0 (5.2) Retail broadband lines 12.2 12.2 – 12.0 1.7 11.8 3.4 TV 1.4 1.3 7.7 1.2 16.7 1.0 40.0 Mobile customersa 34.9 34.5 1.2 34.7 0.6 34.9 – Contract customers 17.8 17.4 2.3 17.2 3.5 17.2 3.5 Prepay customers 17.1 17.1 – 17.5 (2.3) 17.7 (3.4) Unbundled local loop lines (ULLs) 9.6 9.6 – 9.5 1.1 9.4 2.1 Wholesale unbundled lines 1.2 1.2 – 1.0 20.0 0.9 33.3 Wholesale bundled lines 0.8 0.8 – 1.0 (20.0) 1.1 (27.3) Of which: consumersb Fixed-network lines 19.0 19.3 (1.6) 19.9 (4.5) 20.2 (5.9) Retail broadband lines 9.9 9.9 – 9.7 2.1 9.6 3.1 TV 1.3 1.2 8.3 1.1 18.2 1.0 30.0 Mobile customers 29.1 28.8 1.0 29.2 (0.3) 29.5 (1.4) Contract customers 12.6 12.2 3.3 12.1 4.1 12.2 3.3 Prepay customers 16.5 16.6 (0.6) 17.0 (2.9) 17.2 (4.1) Of which: business customersb Fixed-network lines 3.5 3.6 (2.8) 3.6 (2.8) 3.6 (2.8) Retail broadband lines 2.0 2.0 – 1.9 5.3 1.9 5.3 TV 0.1 0.1 – 0.1 – 0.1 – Mobile customers 5.8 5.7 1.8 5.5 5.5 5.4 7.4 Contract customers 5.2 5.2 – 5.1 2.0 5.0 4.0 Prepay customers 0.6 0.5 20.0 0.5 20.0 0.5 20.0 a Since April 1, 2010, Telekom Deutschland GmbH has automatically terminated prepaid cards that have not been topped up for two years and have been inactive for three months. b As part of the One Company initiative, we have aligned our business structure even more closely with the needs of customers. This is why in the first quarter of 2011 we started classifying our mobile communications and fixed-network customer base according to consumer and business use. Prior-year comparatives have been adjusted. Total. In the Germany operating segment, we bundle all kinds of mobile communi­ cations, broadband, TV and fixed-network telephony services. Over the past few years, we have constantly faced new challenges. Regulatory decisions, increasingly saturated markets, and well-positioned competitors have intensi- fied competition. However, our German business has held its own in the market and continues to focus on high-value business. Since the start of April of this year, even areas without DSL coverage have been able to get fast Internet with our wireless Call & Surf Comfort via Funk service. As of September 30, 2011, 26,000 customers were already using this product. Connected worlds: telephone, Internet and television. As of September 30, 2011, some 23.7 million customers had a fixed-network line provided by Deutsche Telekom. Since 2008, customer losses in the field of traditional fixed-network telephony have been decreasing steadily. Accordingly, we lost 4.0 percent of lines in the first three quarters of 2011 compared with the end of 2010, with stable line losses of 0.3 million in each quarter. Most of the lines lost relate to customers who have switched to cable network operators, other network infrastructure or Internet service providers, and mobile operators.