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Deutsche Telekom AG - Interim Group report - January 1 to September 30, 2011

36 In the third quarter of 2011, T-Mobile USA had 126,000 total net customer ad- ditions, compared to 50,000 total net customer losses in the second quarter of 2011 and 137,000 total net customer additions in the third quarter of 2010. Compared to the second quarter of 2011, the increase in net customer addi- tions was driven by prepaid customer growth and improvements in contract customer development. T-Mobile USA had 186,000 contract customer losses in the third quarter of 2011 compared to 281,000 net contract customer losses in the second quarter of 2011, benefiting from improved postpay customer gross additions related to new unlimited Value plans introduced in the third quarter of 2011. Prepaid net customer additions of 312,000 in the third quarter of 2011 compared to 231,000 in the second quarter of 2011 as monthly unlimited prepaid customer growth continued. Compared to the third quarter of 2010, T-Mobile USA had 186,000 net contract customer losses in the third quarter of 2011, an increase year-on-year from 54,000 net contract customer losses. The year-on-year change was driven primarily by fewer gross customer additions due in part to the implementation of strengthened credit standards as part of T-Mobile USA’s focus on improving customer quality. Net prepaid customers increased by 312,000 in the third quarter of 2011, compared to 190,000 net prepaid customer additions in the third quarter of 2010. This increase in year- on-year net prepaid performance was driven by sales of monthly unlimited prepaid products offset by the phase out of certain hybrid products and higher MVNO customer churn. T-Mobile USA’s blended churn increased to 3.4 percent per month in the first nine months of 2011, compared to 3.3 percent per month in the first nine months of 2010 as consistent churn from branded customers was offset by higher MVNO churn. Additionally, T-Mobile USA’s blended churn increased to 3.5 percent per month in the third quarter 2011, compared to 3.3 percent per month in the second quarter of 2011 and 3.4 percent per month in the third quarter of 2010 also driven primarily by increased MVNO churn. Development of operations. Q1 2011 millions of € Q2 2011 millions of € Q3 2011 millions of € Q3 2010 millions of € Change % Q1 – Q3 2011 millions of € Q1 – Q3 2010 millions of € Change % FY 2010 millions of € Total revenue 3,770 3,510 3,683 4,143 (11.1) 10,963 12,145 (9.7) 16,087 Profit from operations (EBIT) 401 868 976 476 n. a. 2,245 1,620 38.6 2,092 EBIT margin % 10.6 24.7 26.5 11.5 20.5 13.3 13.0 Depreciation, amortization and impairment losses (463) – – (552) n. a. (463) (1,536) 69.9 (2,064) EBITDA 864 868 976 1,028 (5.1) 2,708 3,156 (14.2) 4,156 Special factors affecting EBITDA (7) (24) (49) – n. a. (80) – n. a. – EBITDA (adjusted for special factors) 871 892 1,025 1,028 (0.3) 2,788 3,156 (11.7) 4,156 EBITDA margin (adjusted for special factors) % 23.1 25.4 27.8 24.8 25.4 26.0 25.8 Cash capex (546) (477) (527) (496) (6.3) (1,550) (1,511) (2.6) (2,121) Average number of employees 36,237 35,121 34,005 37,563 (9.5) 35,121 37,946 (7.4) 37,795