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Deutsche Telekom AG - Interim Group report - January 1 to September 30, 2011

41Interim Group management report Development of operations. Q1 2011 millions of € Q2 2011 millions of € Q3 2011 millions of € Q3 2010 millions of € Change % Q1 – Q3 2011 millions of € Q1 – Q3 2010 millions of € Change % FY 2010 millions of € Total revenue 537 539 547 567 (3.5) 1,623 1,715 (5.4) 2,166 Loss from operations (EBIT) (347) (619) (399) (462) 13.6 (1,365) (1,253) (8.9) (2,479) Depreciation, amortization and impairment losses (178) (205) (205) (231) 11.3 (588) (600) 2.0 (840) EBITDA (169) (414) (194) (231) 16.0 (777) (653) (19.0) (1,639) Special factors affecting EBITDA (6) (274) (44) (39) (12.8) (324) (107) n. a. (769) EBITDA (adjusted for special factors) (163) (140) (150) (192) 21.9 (453) (546) 17.0 (870) Cash capex (116) (105) (125) (99) (26.3) (346) (278) (24.5) (406) Average number of employees 21,574 21,634 21,502 22,547 (4.6) 21,570 22,339 (3.4) 22,312 Of which: Viventoa 9,000 9,000 8,800 9,900 (11.1) 8,800 9,900 (11.1) 8,900 a Number of employees at the reporting date, including Vivento’s own staff and management; figures rounded. Group Headquarters & Shared Services. Group Headquarters & Shared Services performs strategic and cross-segment management functions for the Deutsche Telekom Group and is responsible for operating activities that are not directly related to the core business of the operating segments. Vivento, our personnel service provider, consistently supported us in the first three quarters of the 2011 financial year with staff restructuring in the Group. The focus was on securing external employment opportunities for civil servants and employees, predominantly in the public sector. In addition, Vivento offers Group employees employment opportunities at Vivento Customer Services GmbH. As of September 30, 2011, Vivento had a workforce of about 8,800. These included around 3,500 employees who were deployed externally, mainly in the public sector, for example at the Federal Employment Agency. Another 3,400 or so were employed within the Group, especially in service centers. Around 1,900 employees were placed in Vivento’s operational and strategic units or continued to be managed by Vivento. Vivento took on approximately 1,300 employees in the first nine months of the 2011 financial year, while around 1,400 staff left Vivento in the reporting period to pursue new opportunities.