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Deutsche Telekom AG - Interim Group report - January 1 to March 31, 2012

18 Development of operations. Q1  2012  millions of € Q1 2011 millions of € Change millions of € Change % FY 2011 millions of € Total revenue 3,575 3,672 (97) (2.6) 15,124 Greece 819 863 (44) (5.1) 3,546 Romania 264 262 2 0.8 1,072 Hungary 335 352 (17) (4.8) 1,438 Poland 413 440 (27) (6.1) 1,740 Czech Republic 255 268 (13) (4.9) 1,092 Croatia 239 256 (17) (6.6) 1,084 Netherlands 421 418 3 0.7 1,747 Slovakia 206 202 4 2.0 886 Austria 227 229 (2) (0.9) 924 Othera 448 435 13 3.0 1,827 Profit from operations (EBIT) 450 365 85 23.3 780 EBIT margin % 12.6 9.9 5.2 Depreciation, amortization and impairment losses (717) (801) 84 10.5 (4,215) EBITDA 1,167 1,166 1 0.1 4,995 Special factors affecting EBITDA (6) (60) 54 90.0 (246) EBITDA (adjusted for special factors) 1,173 1,226 (53) (4.3) 5,241 Greece 309 327 (18) (5.5) 1,300 Romania 69 61 8 13.1 274 Hungary 122 145 (23) (15.9) 542 Poland 127 144 (17) (11.8) 629 Czech Republic 123 136 (13) (9.6) 509 Croatia 101 104 (3) (2.9) 508 Netherlands 115 82 33 40.2 505 Slovakia 86 95 (9) (9.5) 388 Austria 60 60 – – 253 Othera 63 69 (6) (8.7) 339 EBITDA margin (adjusted for special factors) % 32.8 33.3 34.6 Cash capex (505) (512) 7 1.4 (1,870) The contributions of the national companies correspond to their respective unconsolidated financial statements and do not take into consideration consolidation effects at operating segment level. a Other: national companies of Bulgaria, Albania, the F.Y.R.O. Macedonia and Montenegro, as well as ICSS (International Carrier Sales & Solutions) and Europe Headquarters. Around 10.3 million customers in our Europe operating segment used a fixed- network line as of March 31, 2012, a decrease of 2.1 percent compared with the end of the prior year. This is primarily attributable to line losses in Greece, Romania, Hungary and Croatia. In Greece and Romania in particular, the economic situation and the resulting intense competitive pressure caused a decline in the number of customers. Mobile communications. Mobile telephony and data services. We consolidated our total mobile customer base at 60.2 million thanks to the positive contribution of our contract customers. The total contract customer base increased slightly by almost1 percentyear-on-yeartoaround26.8 million.Thisismainlyattributable to the encouraging trend among business customers, who account for some 30 percent of contract customers. Their numbers increased in particular in Bulgaria, the Czech Republic, Romania and Poland. The share of contract customers as a proportion of the total customer base in our Europe operating segment increased to around 45 percent. This develop- ment was the result of our focus on winning and retaining high-value customers as part of our connected life and work approach. For instance, we offered attractiverateplansandinnovativedataandcontentservicesforthe mobileInter­ net. Smartphones remained in high demand, particularly in the Netherlands and in Austria. As a result, smartphones as a proportion of all terminal devices marketed in our operating segment increased yet again. As of the end of the first quarter of 2012, the total number of prepay customers was more or less on a par with the level at the end of the prior year. As a result of our strategy of focusing on high-value contract customers, the number of prepay customers declined in almost all countries. The number of prepay customers only grew markedly in Poland by around 0.3 million due to a change in the deregistration procedure in September 2011.

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