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The HR Report 2011/2012.

33 Competitive workforceHR Big 4 and Group strategy Service culture Talent agenda HR@2012 Federal Employment Agency and other external employment, in particular public sector 3,556 Limited placements within the Group 544 Employees in Vivento 6,853* Deutsche Telekom Direct Sales and Consulting 246 Vivento Customer Services 2,506 Permanent employees and support staff incl. Vivento Customer Services: 742, number of employees who found new employment through Vivento in 2011: 770, number of employees who are to be placed through Vivento in 2012: 560, additions to employees in Vivento since it was established: 48,510, left Vivento since it was established: 39,988 *All figures calculated on the basis of more precise detailed data. Since figures are rounded, totals may differ. Vivento workforce. Incl. business models and projects, as of December 31, 2011. Tools for socially responsible staff restructuring at the Telekom Group in Germany. Staff departures in FTEs. 2008 2009 2010 Dec. 31, 2011 Early retirement (civil servants) 2,779 2,788 3,947 2,564 Early retirement (non-civil servants) 218 468 121 0 Severance payments 3,252 2,192 2,227 709 Phased retirement (start of passive phase) 1,672 643 846 959 Other socially responsible tools 117 132 782 163 Measures for internal skills shift ƒƒ Strengthening of internal job markets ƒƒ Central, Group-wide management of CAMPUS programs (continuing education) ƒƒ Investment in broad range of training offers for upskilling and reskilling; status quo: more than 730,000 training days per year ƒƒ Solid training budgets ensure employability, especially for older employees. ƒƒ Collective agreements with employee representatives support workforce flexibilization (T-Service, expansion of fibre optics, collective agreement for the specific working conditions of assembly workers). ƒƒ Reduction in external recruits (assurances given to employee representatives remain stable) 2008 to 2011: growing flexibilization of workforce in Germany. Reskilling and upskilling of employees increasingly replaces new hires and staff cuts. Recruits 15,800 30,220* 40,500 Restructuring Cuts *Reskilling: 19,300; placements through Vivento (civil servants and non-civil servants): 10,920