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The HR Report 2011/2012.

Facts and figures. 24 HR – a partner for business. Linking the HR strategy with the Group strategy. 26 Competitive workforce. Enhancing growth, productivity and skills. 36 Service culture. The way to outstanding employee services for our customers. 44 Talent agenda. Building on pioneering role and boosting employer appeal. 58 HR@2012. For efficient, powerful HR work. Glossary. 16 Personal development. Maria Marakgou discovers her strengths. Andreas Rembow never stops. Ilara Marzino moves between cultures. 18 Leadership. Patrícia Macešková is proud of her boss. Frank Schönefeld is writing a book. Martina Buhlová seizes the opportunity. 20 Diversity. Zuzana Tóthová helps shape the future. Kristina Corrigan and Majid Abbas communicate silently. Sharene Kam glances over Noradzlan Mohd Nor’s shoulder.